ICE RINK FAQs

WHERE CAN I BUY TICKETS?

We recommend that all sessions are pre-booked to avoid disappointment. To book your ticket click here. Tickets can also be booked by visiting our Customer Service desk.

To book tickets for x10 or more guests please call 020 8300 0084 and ask for our Events Booking Team.

WHAT ARE THE TICKET PRICES?

Tickets are priced per 45 minute session and include skate hire. 

Tickets prices:

Ticket Prices Peak Off-Peak Little Penguins* Early bird Circus Week
Capactiy on the rink 175 175 30 - Little Penguin tickets
30 - off peak adults
175 175
Skate aids avaiable for session 38 38 0 - as they are all allocated to Little Penguins so cannot be booked seperately 38 38
Adult (aged 12+) £9.99 £5.99 £5.99 £2.99 £5.00
Child (3-11) £7.99 £4.99 £2.49 £5.00
Under 3's  £4.99 £2.99 £1.99 £2.00

*Includes: x1 skate aid (penguin or banana), and either an adult and child ticket or an adult and baby ticket, additional under 3's charged at £1.99, children £3.99 and adults £5.99. (Capacity: 30 children)

 

 

 

 

IF I BOOK ONLINE, HOW DO I RECEIVE MY TICKETS?

They will be emailed to the email address you used to book your tickets.

do i need to print my TICKETS?

If you are unable to print your ticket, you can download it and we can scan it from your smartphone.

WHERE DO I GO WHEN I ARRIVE?

We ask that all skaters arrive at least 20 minutes before the start of their skating session. We must, however, stress that we cannot be held responsible for customers arriving late and missing either part or all of their session. Customers arriving late will therefore have a shorter skate session or no skating at all, and will not be entitled to a refund.

Please note that at peak times our car park can become extremely busy, and we ask that all skaters consider this factor when planning their journey. If you already have booked your ticket, please follow the directional signs through the store to the ice rink which is located in the Outdoor Plant Area and proceed direct to the Skate Exchange Counter (bypassing Customer Services).

CAN YOU BOOK GROUP TICKETS?

Yes, to book your group tickets you must call 020 8300 0084 and ask for our Events Booking Team.

For every 10 tickets booked you will get 1 free.

For every 20 tickets booked you will get 2 free.

Alternatively the whole rink can be booked in non-peak hours only, please call our Events Team for more information.

is there car parking at the ice rink?

There are over 500 car parking spaces in our public car parks.

IS THERE A MINIMUM AGE OR HEIGHT REQUIRED TO SKATE?

There is no minimum height required to skate. It is suggested that a skate aid is booked in advance for little ones to help them find their feet on the ice. Double bladed 'Bob' skates are also available for young children. Parents must judge whether their children can skate safely.

We recommend all children under 8 years old are accompanied on the ice by an adult.

how do i book a skate aid?

Due to Health and Safety considerations and to prevent congestion, we are obliged to limit the number of skate aids on the ice. Skating aids are available to hire on a first come, first served basis via our website only. Please book your skate aids online to avoid disappointment. 

Click here to book your skate aid.

ARE THERE ICE SKATES TO FIT CHILDREN?

Yes, ice skates start from size 8. For very little feet we have a number of double bladed 'Bob' skates that fit over your child's own shoes (please be aware their shoes may get wet). All children must wear skates on the ice, even if they are on a skate aid.

what are the ice rink skate sizes?

We have Ice skates available in UK sizes 8 up to adults size 15.

CAN I WEAR MY OWN SKATES?

Yes, you are welcome to bring your own skates, although this will not alter the price of your ticket. Please notify one of our staff when you present your ticket.

how long are the sessions?

Every session lasts 45 minutes with each session starting promptly on the hour. At the end of the session you will be asked to vacate the rink via a public address system. Please leave the rink promptly to allow for re-surfacing of the ice by our Ice Marshals. This is an important part of the ice management process and will ensure everyone has an enjoyable ice skating experience.

WHAT SHOULD I WEAR?

To make your visit as enjoyable as possible, we recommend that your clothing is suitable for your time on the ice as well as the weather. We advise that you wear trousers or tracksuit bottoms as these will dry quicker than denim if you should get wet. Please bring long socks with you and have a warm waterproof jacket, gloves and hat ready for the action on the ice.

where can i leave my bag?

Bags of any description are NOT permitted on the ice and there are no lockers at the ice rink. We do have a buggy park where you can leave any prams. Ruxley Manor accepts no responsibility for personal belongings.

Will there be music playing whilst i am ice skating?

Yes, of course! Ruxley Manor's ice rink features an integral professional PA/sound system that will play popular music throughout your skating session. Our Ice Marshals will be able to communicate with skaters via the PA system.

ARE WHEELCHAIRS ALLOWED ON THE ICE?

Yes, although every wheelchair user must be accompanied by his/her own assistant. Wheelchairs are simply pushed carefully onto the ice and the brakes are then locked. If the ice is very glassy the wheelchair will naturally slide, if on the other hand it is rough it would be advisable to leave the brakes free. Please email events@ruxley-manor.co.uk when booking a  wheelchair ice rink ticket as we are required to restrict the number of wheelchairs on the ice per session for safety reasons.

WILL THERE BE CHRISTMAS LIGHTING?

Yes, of course! With the cover there is a professional lighting system under the canopy.

is there anywhere for spectators to sit?

Our Snowdrop Snack Bar offers a great place to it and watch all the ice skating fun and also offers a delicious range of refreshments, including cakes and hot and cold drinks for spectators to enjoy. The Snack Bar also offers wonderful views across the rink. Please note that food and drink cannot be consumed on the actual rink.

WHAT IS YOUR REFUND POLICY?

Closure by Ruxley Manor

If we find it necessary to close the Ice rink for any reason we will offer you a full refund or the option to book in to an alternative session (subject to availability).

 

Weather conditions

Weather conditions can affect the surface of the ice. Calm, cold days mean the ice surface will remain dry. Wind causes friction, which warms the surface of the Ice, resulting in a wet layer of water on the ice surface, this will not affect your skating and does not make it unsafe to skate. Although you may get wet if you fall over! We do not offer refunds if the ice is wet due to weather conditions.

 

Arriving late

We ask that all skaters arrive at least 20 minutes before the start of their skating session. We must, however, stress that we cannot be held responsible for customers arriving late and missing either part or all of their session. Customers arriving late will therefore have a shorter skate session or no skating at all, and will not be entitled to a refund.

can i change my booked session time?

Please note that if availability allows we are able to change booking times but require 48 hours cancellation notice and there will be a £5.00 admin charge. 

WHAT IS THE ICE RINK SIZE/CAPACITY?

We have a capacity of 189. However, for your comfort and enjoyment we have restricted the capacity to 175 per session.

can i skate on christmas day?

No, we are closed on Christmas Day but we are open all other days of the season.

can i CHANGE MY TICKET?

Please note that we are unable to transfer bookings unless it is an exceptional circumstance, in this event an admin fee of £5.00 will be charged. Please ensure that you are confident in being able to fulfil your booking before completing the purchase of your tickets.

WHO SHOULD i contact if i have a query about my tickets?

Please email our Events Team: events@ruxley-manor.co.uk