Book skate aids online when purchasing your tickets. Further information is outlined in the 'Skate Aid Hire' section below.
The Ice Cafe will open at the beginning of the first session and close at the end of the final skating session - ie the 7pm session finishes at 7.45pm and the Ice Cafe will close at that time.
Ice skating tickets are at www.ruxley-manor.co.uk available to purchase online from 9am on Monday 8th September.
Our real covered outdoor ice rink looks set to become the coolest attraction in the South East this Winter! Located in the stunning setting of our Plant department, this 420m2 real ice rink also features an adjoining cafe - offering skaters and spectators the opportunity to enjoy fantastic refreshments and mouthwatering cakes.
Yes. The ice rink at Ruxley Manor is an outdoor covered event and as a result can be subject to the often unpredictable winter weather.
Our trained Skate Marshals are experienced in maintaining the quality of the ice in all conditions.
We are unable to transfer or offer refunds on tickets because of the weather. In the unlikely event that a session is cancelled by Ruxley Manor (due to the centre being closed due to heavy snowfall, for instance), skaters will be given the opportunity to transfer their tickets or obtain a full refund.
Please remember that even without rain, ice is water and water is wet! Please dress accordingly in warm and waterproof clothing.
We are proud to offer a wide range of high quality professional ice skates for ultimate skating comfort all included in the ticket price. With a huge selection of skates starting at children's size 8 and finishing at adult size 15, you can be confident in finding the perfect pair whenever you choose to skate. All visitors are welcome to bring along their own skates at no extra cost, providing they are deemed suitable for the ice by our marshals.
Please note that ice skate sizes usually come up similar or slightly smaller than standard shoe sizes. As a result, we would recommend that you first try your normal size then switch if they feel too tight.
Skate aids are available for hire and need to be booked and paid for in advance, either online or at Customer Services. Due to their popularity, it is quite likely that skate aids will be booked quickly, and it is therefore advisable to purchase your tickets and skate aids well in advance to avoid disappointment. We expect all skate aids to be pre-sold before each session however if skate aids are still available to hire at the beginning of a session, they will be allocated on a first come, first served basis.
Use of push-along skate aids are restricted to children aged 8 years and under.
There are 4 different skate aids available:
Skate Aids are lightweight aluminium frames and are height-adjustable to suit children of all ages, as well as smaller adults. These are true 'skating aids', designed to steady skaters taking their first tentative steps on the ice and are often preferred by older skaters for their less
'toy' like appearance!
Hire Fee £2 per session *BOOK ONLINE (subject to availability)
Have fun on the ice with Percy the Penguin, a skate aid that is perfect for children.
Hire Fee £4 per session *BOOK ONLINE (subject to availability)
This new skate aid is ideal for two small children to share the fun of ice skating! A banana shaped toy that slides around the ice - great fun!
Hire Fee £4 per session *BOOK ONLINE (subject to availability)
In addition to the main skates, we also have a range of special 'Bob-Skates' available for younger children (under 3's) which fit directly over a child's normal shoes. We recommend visiting us in-store prior to booking to test the fit of the skates on your child. There is no additional hire charge for Bob-Skates and since they are equivalent to ice skates, do not need to be booked in advance.
For safety reasons, we require all children aged 10 years and under to be accompanied by a responsible adult on the ice at all times.
Please note that we are unable to offer refunds for any reason. Please ensure that you are confident in being able to fulfil your booking before completing the purchase of tickets.
Yes - book your skate aids online when you purchase your session tickets.
No, tickets may be purchased online at ruxleymanor.co.uk
Yes, depending on availability, although we strongly advise all skaters to book tickets in advance to avoid disappointment.
Please note that if availability allows we are able to change booking times but require 48 hours cancellation notice as there will be a Â£2.50 admin charge. However we are unable to offer refunds for any reason.
We ask that all skaters arrive at least 20 minutes before the start of their skating session. We must, however, stress that we cannot be held responsible for customers arriving late and missing either part or all of their session. Customers arriving late will therefore have a shorter skate session or no skating at all, and will not be entitled to a refund.
Please note that at peak times our car park can become extremely busy, and we ask that all skaters consider this factor when planning their journey. If you already have a booking reference number/ticket, please follow the directional signs through the store to the ice rink and proceed direct to the Skate Exchange Counter (bypassing Customer Services).
Every session lasts 45 minutes with each session starting promptly on the hour. At the end of the session you will be asked to vacate the rink via public address system. Please leave the rink promptly to allow for re-surfacing of the ice by our Marshals. This is an important part of the ice management process and will ensure everyone has an enjoyable ice skating experience.
Yes, of course! Ruxley Manor's ice rink features an integral professional PA/sound system that will play popular music throughout your skating session. Our Marshals will be able to communicate with skaters via the PA system.
Yes, of course! With our new cover there will be even better illumination than before.
Our Cafe seats 100 and offers a delicious range of refreshments, including sweet and savoury snacks for skaters and spectators to enjoy. The Cafe also offers wonderful views across the rink. Please note that food and drink cannot be consumed on the actual rink.
Please contact us via email - firstname.lastname@example.org - stating your requirements and we will be happy to discuss this with you further.
Yes, although every wheelchair user must be accompanied by his/her own assistant. Wheelchairs are simply pushed carefully onto the ice and the brakes are then locked. If the ice is very glassy the wheelchair will naturally slide, if on the other hand it is rough it would be advisable to leave the brakes free. There is no charge for an assistant, and he/she will not need to wear skates - snow boots/boots with a grip are all that is required for walking on the ice. Please notify us at the time of booking if you are a wheelchair user as we are required to restrict the number of wheelchairs on the ice per session for safety reasons.
Yes. Although skate hire is included in the ticket price, we are happy for you to use your own skates on the ice providing you notify one of our staff when you present your ticket.
Our range of ice skates is designed for children of 3 years and above, however younger children may be suitable for our special 'Bob-Skates' which fit directly over the child's normal shoes. We recommend that you visit us in store prior to booking to test the fit of the skates on your child.
Skaters are advised not to bring along items of high value when visiting the ice rink, however you are welcome to store small items that will fit inside the shoe storage compartment located behind the staffed Skate Exchange, however we cannot be held responsible for any loss or damages.
We suggest allowing 1.5 hours in total (20 minutes prior to your session for fitting your skates/45 minutes on the ice/10 minutes after your session for removing your skates and an extra 15 minutes for a snack at the Ice Cafe!)
Please note that all users of the ice rink skate at their own risk. Skaters and spectators are deemed to have knowledge of and assume the inherent risks which include, but are not limited to, the following:
Injuries resulting from collision or contact with other skaters; injuries resulting from falls; injuries that involve objects or artificial structures that are properly within the intended path of travel of the skater; injuries resulting from wet flooring.
Skating is NOT suitable for pregnant women or anyone with a heart, back, knee or hip condition. Do advise ice rink management if you, or anyone in your party, has a medical condition that may be affected by skating, lighting, loud music etc. Please ensure you are physically able to skate.
Management holds the right to refuse entry and ice rink management decision is final. Management reserves the right to refuse entry/eject patrons from the rink without refund. Refunds are only given at management discretion. Personal belongings are left at the owner's risk.
We want you to enjoy your ice skating experience, so please adhere to these basic principles.