Ruxley Manor Garden Centre

Maidstone Road, Sidcup, Kent, DA14 5BQ  |  020 8300 0084
VIEW OUR CHRISTMAS OPENING TIMES

EVENTS & ATTRACTIONS

Real Outdoor Ice Rink & Ice Cafe

New for 2014 - covered ice rink but please dress appropriately

Book skate aids online when purchasing your tickets. Further information is outlined in the 'Skate Aid Hire' section below.

The Ice Cafe will open at the beginning of the first session and close at the end of the final skating session - ie the 7pm session finishes at 7.45pm and the Ice Cafe will close at that time.

Ice skating tickets are at www.ruxley-manor.co.uk available to purchase online from 9am on Monday 8th September.

About Ruxley Manor's Ice Rink

Our real covered outdoor ice rink looks set to become the coolest attraction in the South East this Winter! Located in the stunning setting of our Plant department, this 420m2 real ice rink also features an adjoining cafe - offering skaters and spectators the opportunity to enjoy fantastic refreshments and mouthwatering cakes.

Please click here to book your tickets

Does skating still go ahead if it is raining?

Yes. The ice rink at Ruxley Manor is an outdoor covered event and as a result can be subject to the often unpredictable winter weather.

Our trained Skate Marshals are experienced in maintaining the quality of the ice in all conditions.

We are unable to transfer or offer refunds on tickets because of the weather. In the unlikely event that a session is cancelled by Ruxley Manor (due to the centre being closed due to heavy snowfall, for instance), skaters will be given the opportunity to transfer their tickets or obtain a full refund.

Please remember that even without rain, ice is water and water is wet! Please dress accordingly in warm and waterproof clothing.

Skate Hire & Size Guide

We are proud to offer a wide range of high quality professional ice skates for ultimate skating comfort all included in the ticket price. With a huge selection of skates starting at children's size 8 and finishing at adult size 15, you can be confident in finding the perfect pair whenever you choose to skate. All visitors are welcome to bring along their own skates at no extra cost, providing they are deemed suitable for the ice by our marshals.

Please note that ice skate sizes usually come up similar or slightly smaller than standard shoe sizes. As a result, we would recommend that you first try your normal size then switch if they feel too tight.

Skating Session Times & Prices

Click here for a full schedule and for ticket pricing information

Skate Aid Hire

Skate aids are available for hire and need to be booked and paid for in advance, either online or at Customer Services. Due to their popularity, it is quite likely that skate aids will be booked quickly, and it is therefore advisable to purchase your tickets and skate aids well in advance to avoid disappointment. We expect all skate aids to be pre-sold before each session however if skate aids are still available to hire at the beginning of a session, they will be allocated on a first come, first served basis.

Use of push-along skate aids are restricted to children aged 8 years and under.

There are 4 different skate aids available:

Aluminum Skate Frame

Skate Aids are lightweight aluminium frames and are height-adjustable to suit children of all ages, as well as smaller adults. These are true 'skating aids', designed to steady skaters taking their first tentative steps on the ice and are often preferred by older skaters for their less 'toy' like appearance!
Hire Fee £2 per session *BOOK ONLINE (subject to availability)

Percy Penguin Skate Aid

Have fun on the ice with Percy the Penguin, a skate aid that is perfect for children.
Hire Fee £4 per session *BOOK ONLINE (subject to availability)

Banana Double Skate Aid

This new skate aid is ideal for two small children to share the fun of ice skating! A banana shaped toy that slides around the ice - great fun!
Hire Fee £4 per session *BOOK ONLINE (subject to availability)

'Bob-Skates'

In addition to the main skates, we also have a range of special 'Bob-Skates' available for younger children (under 3's) which fit directly over a child's normal shoes. We recommend visiting us in-store prior to booking to test the fit of the skates on your child. There is no additional hire charge for Bob-Skates and since they are equivalent to ice skates, do not need to be booked in advance.

How old do children have to be to skate unsupervised?

For safety reasons, we require all children aged 10 years and under to be accompanied by a responsible adult on the ice at all times.

Can I cancel or change a skating booking to a different time or date?

Please note that we are unable to offer refunds for any reason. Please ensure that you are confident in being able to fulfil your booking before completing the purchase of tickets.

Can I book a skate aid?

Yes - book your skate aids online when you purchase your session tickets.

Can I book over the phone?

No, tickets may be purchased online at ruxleymanor.co.uk

Can I just turn up on the day and skate?

Yes, depending on availability, although we strongly advise all skaters to book tickets in advance to avoid disappointment.

Can I change my booking?

Please note that if availability allows we are able to change booking times but require 48 hours cancellation notice as there will be a £2.50 admin charge. However we are unable to offer refunds for any reason.

When should I arrive

We ask that all skaters arrive at least 20 minutes before the start of their skating session. We must, however, stress that we cannot be held responsible for customers arriving late and missing either part or all of their session. Customers arriving late will therefore have a shorter skate session or no skating at all, and will not be entitled to a refund.

Please note that at peak times our car park can become extremely busy, and we ask that all skaters consider this factor when planning their journey. If you already have a booking reference number/ticket, please follow the directional signs through the store to the ice rink and proceed direct to the Skate Exchange Counter (bypassing Customer Services).

How long does each ice rink session last?

Every session lasts 45 minutes with each session starting promptly on the hour. At the end of the session you will be asked to vacate the rink via public address system. Please leave the rink promptly to allow for re-surfacing of the ice by our Marshals. This is an important part of the ice management process and will ensure everyone has an enjoyable ice skating experience.

Will there be music playing while I am ice skating?

Yes, of course! Ruxley Manor's ice rink features an integral professional PA/sound system that will play popular music throughout your skating session. Our Marshals will be able to communicate with skaters via the PA system.

Will there be Christmas lighting?

Yes, of course! With our new cover there will be even better illumination than before.

Is there somewhere for spectators to sit?

Our Cafe seats 100 and offers a delicious range of refreshments, including sweet and savoury snacks for skaters and spectators to enjoy. The Cafe also offers wonderful views across the rink. Please note that food and drink cannot be consumed on the actual rink.

Are there discounts for group/party bookings?

Please contact us via email - events@ruxley-manor.co.uk - stating your requirements and we will be happy to discuss this with you further.

Are wheelchairs allowed on the ice?

Yes, although every wheelchair user must be accompanied by his/her own assistant. Wheelchairs are simply pushed carefully onto the ice and the brakes are then locked. If the ice is very glassy the wheelchair will naturally slide, if on the other hand it is rough it would be advisable to leave the brakes free. There is no charge for an assistant, and he/she will not need to wear skates - snow boots/boots with a grip are all that is required for walking on the ice. Please notify us at the time of booking if you are a wheelchair user as we are required to restrict the number of wheelchairs on the ice per session for safety reasons.

Can I bring my own skates?

Yes. Although skate hire is included in the ticket price, we are happy for you to use your own skates on the ice providing you notify one of our staff when you present your ticket.

At what age can I bring my children?

Our range of ice skates is designed for children of 3 years and above, however younger children may be suitable for our special 'Bob-Skates' which fit directly over the child's normal shoes. We recommend that you visit us in store prior to booking to test the fit of the skates on your child.

Where can I store my personal belongings while I skate?

Skaters are advised not to bring along items of high value when visiting the ice rink, however you are welcome to store small items that will fit inside the shoe storage compartment located behind the staffed Skate Exchange, however we cannot be held responsible for any loss or damages.

How long should I allow for the entire ice rink experience at Ruxley Manor?

We suggest allowing 1.5 hours in total (20 minutes prior to your session for fitting your skates/45 minutes on the ice/10 minutes after your session for removing your skates and an extra 15 minutes for a snack at the Ice Cafe!)

Risk Assessment Statement

Please note that all users of the ice rink skate at their own risk. Skaters and spectators are deemed to have knowledge of and assume the inherent risks which include, but are not limited to, the following:

Injuries resulting from collision or contact with other skaters; injuries resulting from falls; injuries that involve objects or artificial structures that are properly within the intended path of travel of the skater; injuries resulting from wet flooring.

Skating is NOT suitable for pregnant women or anyone with a heart, back, knee or hip condition. Do advise ice rink management if you, or anyone in your party, has a medical condition that may be affected by skating, lighting, loud music etc. Please ensure you are physically able to skate.

Ice Rink Management

Management holds the right to refuse entry and ice rink management decision is final. Management reserves the right to refuse entry/eject patrons from the rink without refund. Refunds are only given at management discretion. Personal belongings are left at the owner's risk.

Ice Rink Rules and Code of Conduct

We want you to enjoy your ice skating experience, so please adhere to these basic principles.

  • Do make sure skates are correctly tightened
  • Do wear warm clothing including socks and gloves
  • Do skate in an anticlockwise direction ONLY
  • Do obey instructions given by the ice rink management and Ice Marshals
  • Do note that all users of the ice rink skate at their own risk
  • Do notify an Ice Marshal immediately if you are hurt or see anyone injured
  • Do notify an Ice Marshal if you notice any dangerous behaviour or someone not complying with rink rules
  • Do be aware of your limits and do not exceed them; if you need help ask an Ice Marshal
  • Do note that items left at Skate Exchange are left at the owner's risk
  • Do take your hands off the ice should you fall. To get up, bring one leg up, place hands on your knee and push yourself up. Do not crawl to the side barriers, if you cannot get up please alert an Ice Marshal
  • Do note that abusive or anti-social behaviour will not be tolerated and will result in immediate expulsion from the rink
  • Do note that tickets are transferable but non-refundable. In exceptional circumstances and at the sole discretion of Ruxley Manor management, the rink may need to be closed. In this event, everything will be done to rearrange another convenient session for skating.
  • Do not sit or climb over the safety barrier
  • Do not chip or throw any ice or snowballs
  • Do not skate at excessive speed
  • Do not smoke, drink or eat on the ice
  • Do not drop litter on the ice
  • Do not use mobile phones/cameras on the ice
  • Do not carry young babies or children on the ice
  • Do not skate in chains of more than two
  • Do not wear long scarves, long coats, or dangly jewellery on the ice
  • Do not carry handbags/any bags on the ice
  • Do not play tag
  • Do not consume alcohol or drugs before attempting to skate
  • Do not wear peaked caps or hoods on the ice
  • Do not congregate at the barrier entrance
  • Do not wear ice skates anywhere other than within Skate Exchange and the ice rink itself
  • Do obey Ice Marshals in case of any emergency
  • Do not return to Skate Exchange if any alarms have been raised, follow all Ice Marshals directions
  • Do report to the Fire Assembly Point by St Botolph's Church
  • Do tell your child, if separated, to find the nearest Ice Marshal and stay with them at all times
  • Do not congregate or block up any ice rink exits or fire exits
  • Do not try and run with skates on
  • Do not play with or move fire equipment

Ruxley Manor Garden Centre, Maidstone Road, Sidcup, Kent DA14 5BQ Tel: 020 8300 0084    Email us     Terms and Conditions    Cookie policy

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