Privacy Policy

All personal data received on our site will be treated with confidentiality and will not be passed onto any third party.

Personal details will only be used in marketing for Ruxley Manor Garden Centre with the permission of the individual concerned.

We may occasionally send out emails notifying you of new products, special offers or other news. Each email you receive will have a simple unsubscribe link which will automatically erase your email address from our mailing list.

We are registered under the Data Protection Act 1998.

Ruxley Manor Garden Centre understands the value of privacy. We want you to enjoy your online shopping experience with us in the safe knowledge that we take every precaution to ensure your privacy is maintained

Ruxley Manor Garden Centre will take all reasonable precautions to keep the details of your order and payment secure but unless Ruxley Manor Garden Centre is negligent, we will not be liable for unauthorised access to information supplied by you.

If you have any questions about the handling or protection of your personal detail, or your rights under this Online Agreement or if you would like to unsubscribe from marketing material then please contact us by email on the email address: webshop@ruxley-manor.co.uk

Personal Details & Privacy

In order to fulfil any orders placed with Ruxley Manor Garden Centre we collect the following details:

• Your name
• Credit/Debit Card statement address and delivery address
• Telephone number
• Email address – to contact you with regard to the order or if you are subscribed to our newsletter
• A session ID to uniquely identify you on our site
• An IP address to monitor site traffic and volume

We collect demographic and personal data:

• To process your orders
• For statistical purposes to improve the website and the products we offer
• To notify you of products or special offers and price updates that may be of interest
• To provide a quick and convenient service to you in the future
• To provide you with a better Internet experience

Ruxley Manor Garden Centre does not disclose shopper information to third parties, with the exception of Protx who handle our credit card transactions and reputable distribution institutions such as the Royal Mail, Fastway Couriers, Palletways and Nightfreight who handle our order deliveries. Please rest assured that those companies and individuals who have access to such personal information are not permitted to use this information for any other purposes and they are required to process any such data in accordance with the Data Protection Act 1998.

Your personal details will remain private and confidential. All data collected is for our internal use only.

Any information you provide is only accessible by you after you have entered your Email address and password.

We do not sell mailing lists to other companies, or divulge any of your personal details to other companies or individuals.

Communication with You

Ruxley Manor Garden Centre has an anti-SPAM policy, we will NEVER send you any unsolicited email. If you choose to subscribe to our free newsletter, you will receive one occasionally. Clear unsubscribe details are always shown on the newsletter.

We may from time to time send you pertinent information on special offers, giveaways or special discounts should you choose to subscribe to it.

If you choose not to receive our free newsletter, we will only contact you to answer your queries and/or send you your order confirmation. We will not contact you anytime else.

If you have any concerns or questions about our privacy policy then please send an email to webshop@ruxley-manor.co.uk or call 020 8300 0084.