WHERE CAN I BUY TICKETS?

Tickets can only be purchased online from the Ruxley Manor Pixie Manor webpage.

what are the ticket prices?

Tickets are priced per 45 minute session. Please aim to arrive 10 minutes prior to your session starting. Tickets prices:

  • Child: £9.99 (this includes a Dragon Egg and a gift from the Fairy Godmother)
  • Adults: £1.99

There must be at least one adult ticket and one child ticket per booking with a maximum of two adults per child.

WHAT AGE CHILDREN DO YOU RECOMMEND ATTEND PIXIE MANOR?

Due to the nature of this event we recommend that it is suitable for children aged between 3 - 8 years of age. If you would like to bring a child along under or over this age, it is at your discretion.

You will need to supervise your children throughout the event, particularly if they are under the recommended age, as our staff are there for entertainment purposes only.

Can I BRING ALONG A BABY/TODDLER?

Babes in arms (under 1 year) will be admitted free (buggies are not permitted in Pixie Manor) but will not receive a gift or be included in the dragon egg activity. You may bring your toddler along at your discretion but they will require a ticket for entry. You will need to supervise your children throughout the event, particularly if they are under the recommended age, as our staff are there for entertainment purposes only.

How do I RECEIVE MY TICKETS?

They will be emailed to the email address you used to book your tickets.

do i need to print my ticket/s?

If you are unable to print your ticket, you can show it from your smart phone.

CAN I JUST TURN UP AND BUY A TICKET?

We strongly advise that you book online prior to the event so as to avoid disappointment in case the event is sold out.

i forgot to buy a ticket for a member of my party, can they be squeezed in on the day?

Check online before your arrival. If there is space still available in your session then book another ticket. If the session is full, we will be unable to permit any extra attendees due to health and safety.

IS THERE CAR PARKING AT PIXIE MANOR?

There are over 500 car parking spaces in our public car parks.

How LONG ARE THE SESSIONS?

Every session lasts approximately 45 minutes with each session starting promptly. Please arrive 10 minutes early to check into your session.

what is the format of PIXIE MANOR?

Pixie Manor is the newest experience at Ruxley Manor. Children will be welcomed into our enchanted forest by the Ruxley Fairies and told the story of Pixie Manor. In the forest clearing your children will seek out our 2 fairies, 2 pixies and 2 dragons in the beautiful surroundings.

Once discovered, you will venture forth to find Greenock, the Ruxley Dragon, sleeping peacefully whilst guarding her eggs. The children will need to sneak past Greenock and claim a dragon egg before decorating it with enchanted jewels to take home with them.

Finally, the Fairy Godmother will welcome all the children into her home in the forest and teach everyone the magical pixie oath - with each child becoming an honourary pixie and taking home a gift and goodie bag after getting a photograph* with the Fairy Godmother herself.

*Additional charges apply.

is there somewhere i can leave my bags?

There are no lockers at Pixie Manor and therefore we suggest you only bring items with you that you are happy to carry. We do have a buggy park, where you can leave any prams, which is located outside the Pixie Manor entrance, unfortunately we do not allow prams inside the event. Ruxley Manor accepts no responsibility for personal belongings.

WHAT IS THE REFUND POLICY?

Tickets
If we find it necessary to close the event for any reason then we will offer you a full refund or the option to book in to an alternative session (subject to availability).

If you are late for your allocated time or cannot make your session for any reason unfortunately we cannot offer a refund.

Gifts and photos
If your gift/s is broken or damaged please let us know within 48 hours and we will provide a replacement gift.

Please check all photo products before you leave the event to check you are happy with the layout. Unfortunately we cannot offer refunds or re-take photos after you have left the event.

Can I change my booked session time?

Unfortunately we cannot change session times and cannot provide refunds for sessions missed.

IS PIXIE MANOR wheelchair friendly?

Yes the event is wheelchair friendly, we do ask however that you call us 24 hours prior to your visit to let us know.

DO YOU OFFER SPECIAL NEEDS SESSIONS?

Although we don't offer Special Needs sessions, we do run Reduced Capacity Sessions every Thursday at 3pm. These sessions are quieter with an effort to be more accessible to those with special needs.

We reserve the right to change the terms and conditions at any time as we see fit.