Current Vacancies at Ruxley Manor Garden Centre

Please find our current roles listed below with more information. Even if there is nothing suitable for you at this time please feel free to apply with your CV via our online application form.

Our Website Manager role is responsible for managing all aspects of the company website. This includes complex set up of seasonal event tickets, uploading and optimising all product listings and general day to day maintenance and updates.

This is a full time, office based role, working Monday – Friday 9am – 5:30pm.

Job Purpose

To take ownership of the company ecommerce website, helping to develop the online business and drive sales. Additionally, ensuring the website content is up to date and overall the website performs well in terms of usability.

Job Responsibilities

• Oversee Monthly Maintenance of the Website with external Agency.
• Develop the website UX and implement changes which improve the customer experience.
• Manage and review any transactional issues on payments.
• Oversee the loading and technical accuracy of all products onto the website. Ensure during specific Season periods items are loaded quickly and accurately.
• Add company relevant information including Blog Posts and News to the website in a timely manner.
• Manage the Staff Section of the website in WordPress.
• Assisting in the development of the loyalty scheme and analysing our customer base.
• Ensure product promotion takes place, capitalising on popular items and ensuring products are listed in a logical order.
• Support Customer Services, Web Sales and the wider team with any customer queries relating to the website.
• Create new sections of the website when required and when requested.
• Work closely with EPOS Team to ensure stock levels for online sales are accurately processed and recorded.
• Create, manage, test and administer the ticket booking system, (DigiTickets) for seasonal events including Afternoon Teas, Christmas Grotto and Ice Rink (fully supported by DigiTickets).
• Lead by example by always offering excellent customer service, ensuring all interactions are professional and positive.
• Managing the eCommerce Assistant.

Required qualifications & experience

• Website management experience of a B2C retail website (2 years +).
• Adobe Photoshop skills.

Preferred qualifications & experience

• Basic HTML knowledge
• Previous experience with DigiTickets
• Experience of working on an eCommerce Website with circa 3,000 products.
• Experience using Word Press, Corby + Fellas & managing third party agencies.
• SEO and PPC knowledge.
• Adobe InDesign knowledge.

We are looking for a candidate with experience within a buying role or team to support our Leisure Manager with the sourcing and ordering of products for assigned categories, within the Leisure Department.

This is a full time role working 4 days during the week, 9am – 5:30pm and alternate weekends Saturdays 9am – 5:30pm and Sundays 10am – 4:30pm.

Job Responsibilities

• Sourcing products for designated categories, communicating with suppliers, negotiating prices, generating, managing and distributing orders and following up deliveries.
• Proactively maintaining stock levels, ensuring products are well stocked and that accurate replenishment orders are placed in a timely manner.
• Use EPOS to review product pricing, stock levels, profit margins and product popularity. Proactively use this information to make changes and improvements where possible.
• With the Department Manager, undertake regular range reviews to ensure slow selling lines are delisted and fast sellers are recognised, re-ordered and positioned accordingly.
• Ensure pricing is competitive with other stores and online. Amend pricing where necessary to clear stock.
• Work with the Department Manager, Buying Assistant and Team Leader to ensure the department hits its margin and sales targets.
• Negotiate with suppliers for best pricing.
• Work with the Team Leader, Shop Floor Team and Marketing Team to ensure POS has the correct information, pricing and promotional information.
• Lead by example by always offering excellent customer service, ensuring all interactions are professional and positive.
• Work closely with the Lifestyle Team to ensure stock levels are maintained, minimising stock stored in the Warehouse.
• Work with the Warehouse and Epos teams to deal with non-scanners in a timely manner as necessary.
• Provide cover for the Buying Assistant as necessary to ensure the continued smooth running of the department
• Build good working relationships with all departments and provide support and assistance where possible.
• Ensure that the department is maintained to be safe for team and customers and to report hazards or unsafe working practices if seen.
• Be alert to shop lifters and raise concerns with Managers or Security quickly and discretely.
• Promptly answer radio calls for information or customer assistance.

Required qualifications & experience

• GCSE Maths & English to C or equivalent.
• An ability to effectively communicate with team members.
• Experience within a retail industry. (2 years)
• Experience dealing with customers face to face. (2 years)
• Experience in a retail buying role. (2 years)
• Experience with excel

Preferred qualifications & experience

• Previous experience carrying out range reviews.
• Understanding of EPOS system.
• Experience managing a product subcategory including placing orders.

We have temporary roles available working during our busy Christmas season. Roles will be starting at the end of October, finishing early January.

Our Mulberry Tree Restaurant is situated within Ruxley Manor Garden Centre and is open 7 days a week, serving breakfast, lunch and afternoon tea.

We have roles available front of house and in the kitchen.

We are looking for hard working candidates who enjoy working in a fast paced environment and will help us maintain our high levels of service during our busiest time. 

No previous experience is required, however previous hospitality, barista or kitchen experience is beneficial.

We are looking to fill full time and part time positions. We have shifts of 9am – 5pm or 10:30am – 3:30pm, however all candidates must be available to work a minimum or 2 days during the week and 1 day at the weekend.