Careers at Ruxley

join the ruxley manor team

Ruxley Manor is more than just a Garden Centre. It’s a destination for the local community, a meeting place for families and friends, an event venue for entertainment, a place for a hearty meal or a slice of cake and a coffee. We provide everything you could want under one roof.

As an award winning family business we strive to create a family environment amongst all our team members and in turn extend this to all of our customers. We work hard, constantly improve, help each other and create an amazing retail experience for everyone that visits us or attends one of our popular events. With 100 years experience behind us, we’d love you to join our team and make the next 100 years even better.

Please find our current roles listed below with more information. Even if there is nothing suitable for you at this time please feel free to email your CV to our HR Manager Bethany Hobbs at recruitment@ruxley-manor.co.uk to be considered for future vacancies. 

This is a full time permanent position working 4 days during the week and either alternate weekends or every Saturday or every Sunday.

Hours are Monday – Saturday 8:30am – 5:30pm and Sundays 9:30am – 4:30pm

Job Title: Team Leader – Mulberry Tree FoH Reports To: Catering Manager

Job Purpose
To ensure the smooth running of the Mulberry Tree Restaurant. Supporting the team to understand the different elements of the restaurant, follow food health and safety guidelines and ensure the best customer service is always offered.

Role Responsibilities

  • Supervising front of hours during peak meal times to ensure high standards are
  • Ensuring that all restaurant stations are sufficiently staffed and service is being carried out as outlined in training materials, on a daily basis.
  • Ensuring that checklists and proper opening and closing functions are being completed each day
  • Remain calm and alert, especially during emergency situation and/or busy periods, using initiative and proactive thinking to manage any issues that arise.
  • Lead by example by always offering excellent customer service, ensuring all interactions are professional and positive.
  • Act as the escalation point for customer complaints and queries.
  • Takes pride in department, ensuring it is kept clean and tidy including, counter tops, fridges, food containers and floors.
  • Assist with till training and till transactions, checking and authorising refunds when required.
  • Prioritising your own and your teams’ tasks on a daily and weekly basis. Making sure that all tasks that are set are completed in the appropriate timeframe.
  • Managing the team’s timekeeping & break times, ensuring that staff are punctual.
  • Build good working relationships with all departments and provide support and assistance where possible.
  • Communicate clearly with kitchen team to maintain efficient and timely service.
  • Proactively provide feedback to the Department Manager regarding ways of working and food being served to customers. Highlighting positive points as well as any areas of concern.
  • Work with the Manager and HR to conduct appraisals/reflections and ensure that return to
  • Complete and comply with all training, including health and safety and food hygiene training.
  • Ensure health and safety processes and checks are completed and recorded via Southalls.
  • Broaden and maintain knowledge relevant to department and products.
  • Assist with training team to ensure company processes are adhered to and standards are
  • Ensure that the department is maintained to be safe for team and customers and to report hazards or unsafe working practices if seen.
  • Be alert to shop lifters and raise concerns with Security or Managers quickly and discretely.
  • Promptly answer radio calls for information or customer assistance.

Required qualifications & experience

  • GCSE Maths & English to C or equivalent.
  • An ability to effectively communicate with team members.
  • Experience working front of house in a restaurant. (2 years)
  • Good understanding of food hygiene and safety protocols.

Preferred qualifications & experience

  • Experience working at a Team Leader or Supervisor level in a restaurant.
  • People Management experience.

Key Behaviours

  • Must be confident, motivated, and able to work independently
  • Must have a pleasant, helpful, and optimistic attitude and ability to form strong working relationships across a variety of business functions.
  • Ability to work as a valuable team member actively supporting others and having a flexible can-do attitude.
  • Arrive for work on time, ready to begin work or attend team meetings at the agreed times.
  • Take pride in your appearance, ensuring uniform is correct as per the Dress Code Policy.
  • Be happy and prepared to move between departments, as the needs of the business require.
  • Take responsibility for your own Health & Safety and the Health & Safety of those around you.
  • ‘Wow’ our customers by connecting with, laughing with, and making them smile!
  • Treat everyone with respect.
  • Work as one team across the Ruxley family.
  • Make a difference every day.

This is a permanent part time position working every weekend. 

Job Purpose

The Mulberry Tree Kitchen is a fast-paced working environment that prepares Breakfast, Lunch and Afternoon Tea.

We are looking for someone with a passion for cooking to help support our growing Kitchen Team. We always aim to serve high quality, freshly prepared food which means this role is diverse and interesting.

Key Accountabilities –

  • To wear clean correct uniform and appropriate footwear at all times
  • To attend the weekly team brief
  • To ensure your allocated section is fully prepared with enough food for the day/week ahead
  • Ensure that all work areas and equipment are kept clean and tidy at all times
  • Ensure all food is correctly labelled
  • Ensure that all food is correctly stored, ensuring correct stock rotation and minimising kitchen wastage
  • Ensure all wastage is kept to a minimum and correctly documented
  • Carry out and document all fridge temperatures daily
  • Ensure a daily clean is performed in your allocated area and a cleaning sheet is completed
  • Ensure any handover is completed at the end of every day to the Sous Chef
  • Be open to positive and constructive feedback from the Sous Chef
  • To contribute to new ideas for dishes
  • To deputise for the Junior Sous Chef in their absence

Key Competencies –

  • To be passionate about food and producing great dishes
  • Planning and organising
  • Prioritisation
  • Flexibility
  • Team worker and Team building
  • Initiative and Motivation
  • Ability to work under pressure
  • To complete basic food Hygiene
  • To comply with all Health and Safety at work, COSHH, and Manual Handling regulations

Key Behaviours

  • Must be confident, motivated, and able to work independently
  • Must have a pleasant, helpful, and optimistic attitude and ability to form strong working relationships across a variety of business functions.
  • Ability to work as a valuable team member actively supporting others and having a flexible can-do attitude.
  • Arrive for work on time, ready to begin work or attend team meetings at the agreed times.
  • Take pride in your appearance, ensuring uniform is correct as per the Dress Code Policy.
  • Be happy and prepared to move between departments, as the needs of the business require.
  • Take responsibility for your own Health & Safety and the Health & Safety of those around you.
  • ‘Wow’ our customers by connecting with, laughing with, and making them smile!
  • Treat everyone with respect.
  • Work as one team across the Ruxley family.
  • Make a difference every day.

This is a permanent full time position working Monday – Friday 8am – 5pm.

Job Title: Maintenance Supervisor                             Reports To: General Manager

Job Purpose

 To ensure the Garden Centre, Children’s Nurseries and surrounding grounds are well kept and in working order. To support the Retail Team with events and change of seasons which require renovations of existing customer spaces.  

Role Responsibilities

  • Inspect facilities periodically to determine problems and necessary maintenance.
  • Inspect and maintain building systems (heating, ventilation, plumbing etc.)
  • Performing preventative maintenance.
  • Handling basic repairs and maintenance.
  • Overseeing contractors when professional repairs are necessary.
  • Diagnosing mechanical issues and correcting them.
  • Monitor inventory of materials and equipment.
  • Participate in coordination and implementation of projects (e.g. event builds, shop floor renovations etc).
  • Oversee maintenance contracts and ensure works are carried out and contracts are renewed at the best price.

Required qualifications & experience

  • Proven maintenance experience.
  • Related degree from a technical college.
  • Skilled in the use of hand and power tools.
  • Ability to use common tools such as hammers, hoists, saws, drills, and wrenches.
  • Experience with precision measuring instruments or electronic testing devices.
  • Experience performing routine maintenance.

 

Preferred qualifications & experience

  • Ability to take apart machines, equipment, or devices to remove and replace defective parts.
  • Experience in carpentry (2 years).
  • Experience in plumbing (2 years).
  • Strong organizational and follow up skills.
  • Eye for detail.

Key Behaviours

  • Must be confident, motivated, and able to work independently
  • Must have a pleasant, helpful, and optimistic attitude and ability to form strong working relationships across a variety of business functions.
  • Ability to work as a valuable team member actively supporting others and having a flexible can-do attitude.
  • Arrive for work on time, ready to begin work or attend team meetings at the agreed times.
  • Take pride in your appearance, ensuring uniform is correct as per the Dress Code Policy.
  • Be happy and prepared to move between departments, as the needs of the business require.
  • Take responsibility for your own Health & Safety and the Health & Safety of those around you.
  • ‘Wow’ our customers by connecting with, laughing with, and making them smile!
  • Treat everyone with respect.
  • Work as one team across the Ruxley family.
  • Make a difference every day.

careers

We are a family business and we like to make sure that every colleague feels as though they are a part of the ‘Ruxley’ family. Our team is, without doubt, our most important asset and therefore, we like to make sure that Ruxley is an enjoyable and rewarding place to work.

A number of our colleagues have been with us for many years and have a real passion for the products that they sell and the service that they provide and it is this passion that drives our customer service and ensures that Ruxley is the destination of choice for many of our customers.

Our business has changed considerably over the years and therefore, no matter which area of the business you join, you will find that there will be plenty of opportunities to learn new skills. After all, there can’t be many businesses that have the variety of products that we do, from plants to chickens, from garden furniture to reptiles and from delicious food to clothing and that doesn’t account for our calendar of events, including the grotto and ice rink! Therefore, there will always be the opportunity to develop a rewarding career at Ruxley.

Benefits

We believe that people should be rewarded for their efforts and high performance and we encourage everyone to offer their contributions.

  • 15% discount at Ruxley for the first year of employment
  • 25% discount at Ruxley after completion of the first year’s employment
  • Bonuses for 100% attendance
  • Extra holiday for long service
  • Complimentary lunch for 2 on your birthday in The Mulberry Tree Restaurant
  • Annual free ice-skating session for the family at Christmas
  • Annual Christmas party
  • Thorough induction procedure
  • Ongoing learning opportunities, including e-learning courses with over 50 modules
  • Enjoyable working environment

Opportunity to get involved in raising money for our nominated charity (past challenges have included the 3 Peaks in 24 hours and a 26 mile walk from Ruxley to Demelza Children’s Hospice in Sittingbourne).

We are always looking for like minded people to join our business, whether it is a seasonal position over spring or Christmas, part-time employment or a full time position and so if there aren’t any positions advertised, feel free to send your CV in to our HR Manager, Bethany Hobbs at recruitment@ruxley-manor.co.uk or call her on 020 8300 0084.

We can only welcome applications from students who are of compulsory school leaving age and over.