Current Vacancies at Ruxley Manor Garden Centre

Please find our current roles listed below with more information. Even if there is nothing suitable for you at this time please feel free to apply with your CV via our online application form.

This is a full time permanent position working 4 days during the week and one day at the weekend.

Hours are Monday – Saturday 8:30am – 5:30pm and Sundays 9:30am – 4:30pm

Job Title: Team Leader – Mulberry Tree FoH

Reports To: Catering Manager

Job Purpose
To ensure the smooth running of the Mulberry Tree Restaurant. Supporting the team to understand the different elements of the restaurant, follow food health and safety guidelines and ensure the best customer service is always offered.

Role Responsibilities

• Supervising front of hours during peak meal times to ensure high standards are
• Ensuring that all restaurant stations are sufficiently staffed and service is being carried out as outlined in training materials, on a daily basis.
• Ensuring that checklists and proper opening and closing functions are being completed each day
• Remain calm and alert, especially during emergency situation and/or busy periods, using initiative and proactive thinking to manage any issues that arise.
• Lead by example by always offering excellent customer service, ensuring all interactions are professional and positive.
• Act as the escalation point for customer complaints and queries.
• Takes pride in department, ensuring it is kept clean and tidy including, counter tops, fridges, food containers and floors.
• Assist with till training and till transactions, checking and authorising refunds when required.
• Prioritising your own and your teams’ tasks on a daily and weekly basis. Making sure that all tasks that are set are completed in the appropriate timeframe.
• Managing the team’s timekeeping & break times, ensuring that staff are punctual.
• Build good working relationships with all departments and provide support and assistance where possible.
• Communicate clearly with kitchen team to maintain efficient and timely service.
• Proactively provide feedback to the Department Manager regarding ways of working and food being served to customers. Highlighting positive points as well as any areas of concern.
• Work with the Manager and HR to conduct appraisals/reflections and ensure that return to
• Complete and comply with all training, including health and safety and food hygiene training.
• Ensure health and safety processes and checks are completed and recorded via Southalls.
• Broaden and maintain knowledge relevant to department and products.
• Assist with training team to ensure company processes are adhered to and standards are
• Ensure that the department is maintained to be safe for team and customers and to report hazards or unsafe working practices if seen.
• Be alert to shop lifters and raise concerns with Security or Managers quickly and discretely.
• Promptly answer radio calls for information or customer assistance.

Required qualifications & experience

• GCSE Maths & English to C or equivalent.
• An ability to effectively communicate with team members.
• Experience working front of house in a restaurant. (2 years)
• Good understanding of food hygiene and safety protocols.

Preferred qualifications & experience

• Experience working at a Team Leader or Supervisor level in a restaurant.
• People Management experience.

Key Behaviours

• Must be confident, motivated, and able to work independently
• Must have a pleasant, helpful, and optimistic attitude and ability to form strong working relationships across a variety of business functions.
• Ability to work as a valuable team member actively supporting others and having a flexible can-do attitude.
• Arrive for work on time, ready to begin work or attend team meetings at the agreed times.
• Take pride in your appearance, ensuring attire is correct as per the Dress Code Policy.
• Be happy and prepared to move between departments, as the needs of the business require.
• Take responsibility for your own Health & Safety and the Health & Safety of those around you.
• Motivate and inspire colleagues and customers to move forward.
• A collaborative approach, supporting colleagues when needed.
• Open ears and a helping hand, aiming to exceed customer expectations.
• Add a little Ruxley Manor magic to everyone’s experience.
• Make a difference for the benefit of the community, environment and generations to come.
• Continuously learn, to grow a deeper understanding of the field.
• An enthusiastic and genuine approach.

The Ruxley Manor Food Hall offers fresh fruit and veg, a delicatessen with sweet and savoury treats, a butcher counter with local meat and much more.

The Role…

• Putting out stock, ensuring displays are full and looking their best.
• Ensuring prices are correct and signage is up to date.
• Sweeping, tidying and cleaning, to ensure our shop floor is well presented at all times.
• Serving customers and processing transactions on the till.

The Hours…

This is a full time role, working 3 days during the week 9am – 5:30pm and alternate weekends, Saturday 9am – 6pm and Sunday 10am – 5pm.

Experience…

No previous experience is required, however previous customer service experience and experience operating a till would be beneficial.

This is a full time permanent position working 4 days during the week and one day at the weekend.

Hours are Monday – Saturday 8am – 5pm and Sundays 9:30am – 4:30pm

Work alongside the Sous Chef and runs the kitchen in the absence of the Sous Chef to ensure the smooth running of the Mulberry Tree kitchen, ensuring all health and safety and food hygiene protocols are followed and that food is served to a high standard. All food leaving kitchen should be of the same consistent high standard and the menu reviewed seasonally to ensure it is exciting and varied.

Experience…

Previous experience working in a busy kitchen is essential.

Our Mulberry Tree Restaurant is situated within Ruxley Manor Garden Centre and is open 7 days a week, serving breakfast, lunch and afternoon tea.

We are looking for hard working candidates who enjoy offering exceptionally high levels of customer service.
The role is based within the restaurant kitchen and is responsible for ensuring all items are washed either through the dishwasher or by hand. Also assisting with putting away deliveries and restocking crockery, cutlery and other utensils front of house.

No previous experience is required, candidates must be available to work during the week, 9am – 5pm and one day at the weekend.