Ruxley Manor are proud members of the Garden Centre Association. Many of the country’s leading garden centres belong to the Garden Centre Association and each one has to achieve a high level of good business practice before they can be accepted as an Approved Member.
RUXLEY's hardy plant guarantee
Purchase any hardy plant from our outdoor plant area and if, after having followed the plant’s care instructions, it fails to grow and thrive, return it to us with your original label and receipt within 5 years and we will be pleased to offer a credit note or exchange it with a plant of equivalent value.
Before becoming member of the Garden Centre Association, each garden centre has to undergo an in-depth inspection from an independent specialist consultant to ensure that the high standards, we as an association and our members are proud of, are being met.
Only when the centre has passed this inspection will it become eligible to join and receive ‘GCA Approved’ status. To ensure that the standards are maintained and to assist centres improving further, all members are then inspected annually.
The inspector’s visits are unannounced so they really can see the centre through a customer’s eyes. The inspections assess the quality of the garden centre’s infrastructure, the facilities offered, the range of products stocked with a particular emphasis on the range and quality of plants and the levels of service and expertise.
