Ruxley Manor are proud members of the Garden Centre Association. Many of the country’s leading garden centres belong to the Garden Centre Association and each one has to achieve a high level of good business practice before they can be accepted as an Approved Member.
RUXLEY's hardy plant guarantee
Purchase any hardy plant from our outdoor plant area and if, after having given the plant the correct care, it fails to grow and thrive, return it to us with your original label and receipt within 5 years and we will be pleased to offer a credit note or exchange it with a plant of equivalent value. For further details including full Terms & Conditions please click here
as part of our gca membership you can be sure we will provide
plants guaranteed to grow
great quality products
highest levels of customer service
professional advice, knowledge and expertise
Before becoming member of the Garden Centre Association, each garden centre has to undergo an in-depth inspection from an independent specialist consultant to ensure that the high standards, we as an association and our members are proud of, are being met.
Only when the centre has passed this inspection will it become eligible to join and receive ‘GCA Approved’ status. To ensure that the standards are maintained and to assist centres improving further, all members are then inspected annually.
The inspector’s visits are unannounced so they really can see the centre through a customer’s eyes. The inspections assess the quality of the garden centre’s infrastructure, the facilities offered, the range of products stocked with a particular emphasis on the range and quality of plants and the levels of service and expertise.
Our 5 -Year Hardy Plant Guarantee
At Ruxley Manor, our aim is to offer the best quality plants you can find anywhere, and we want you to succeed with your plants and come back for more.
As a GCA member we are required to guarantee all our hardy plants for 2 years, we have however chosen to offer a 5 YEAR GUARANTEE.
If one of our plants should fail to establish within this period we will give you a credit note for the original price paid, subject to the conditions below.
If your plant has a problem, initially please call our plant experts on 0208 3000084 or email plants@ruxley-manor.co.uk with your receipt number or a copy of the receipt with photographs of the plant and we can advise you on what to do next. Alternatively, bring in some leaves and photos when you next visit and we can advise you face to face.
This helps prevent perfectly good plants being dug up, when all they actually needed was to be left to establish or have some other action taken.
Assuming the plant needs to come back, then you will need to produce your receipt and your plant label together with the failed plant. This guarantee is subject to the plant having been correctly planted and cared for, we are always happy to give advice before and after your purchase, especially if you see something happening to your plants that seems odd.
- Physical damage to a plant that is beyond our control e.g. drying out, sun scorch, waterlogging, damage caused by rabbits or mechanical damage is excluded.
- Plants failing due to neglect e.g. insufficient water during dry weather are excluded.
- Plants must have been planted according to our planting guide, available via a QR code or from either our Customer Service or Plant Information desks.
Essentially, if you follow these instructions;
– Select a pot that allows room for growth, this will vary depending on the vigour of the plant
– Use pot feet, a pot caddy or place on gravel to ensure that water can leave the drainage hole unimpeded
– Add a good quality compost (John Innes or a compost recommended for containers) over a layer of good drainage material like gravel or rocks and firm (good drainage is essential for healthy root growth)
– Soak the plant to ensure the compost is fully wetted
– Remove the grower pot that the plant was purchase in
– Place the plant in the center, just below the rim – or lower if using a gravel or bark mulch (the compost will ‘slump’ and settle over time, lowering the level in the container)
– Backfill with compost, firming but not compacting as you go
– Adding a mulch (for instance bark chippings or composted bark) reduces stress and reduces evaporation
– Water the plant in to settle it in, and water as needed from then one (see our guide on watering).
– Dig a hole twice the width and a little deeper than the size of the pot
– Loosen compacted soil in the bottom and side of the planting hole
– Mix some planting compost in with your garden soil
– Add drainage material if your soil does not drain well or the plant needs sharper drainage
– Set the plant in the centre of the hole and rotate it to show its best side
– Backfill, firm and water in as with growing in pots
We will guarantee a plant to its natural tolerance of cold weather based on an average winter. Bear in mind that young plants may need more protection than established plants.
Extreme weather conditions may invalidate the guarantee on plants which are borderline hardy e.g. Acacia, Callistemon, Pittosporum, mediterranean plants & Tree Ferns.
- We will guarantee a plant for its natural lifespan, in the case of shorter lived plants such as Nepeta, Echinacea, Lupin, Heuchera & Delphinium this will not be our usual 5 years.
- All bedding plants, annuals (such as Impatiens), tender perennials (such as Fuchsia & Gazania),tropicals (such as Bougainvillea and Mandevilla) and houseplants are excluded from this guarantee.
Your statutory rights are not affected or altered by this guarantee.
