Terms & Conditions

Please read this carefully. By using our website or submitting an order (and any subsequent orders) on this web site you are agreeing to the terms that appear below.

You agree to purchase services and goods from Ruxley Manor subject to these Terms and Conditions which will apply to all transactions using ruxley-manor.co.uk.

You must be 18 years or over and to participate in the Ruxley Manor online order service.

Your email address is essential in order for us to be able to supply you with important information such as Order Confirmations, and changes to the service. By registering or ordering with ruxley-manor.co.uk, you accept that your email address may be used to supply you with such information.

Equally, your mobile phone number will be requested during your checkout process. We will only ever use this to contact you about your order and will be passed on only to our courier partner for the same reason.


Every effort has, is and will be taken to ensure that the information contained in this site is correct and up to date. The information may from time-to-time become incomplete, inaccurate or out of date. To the full extent permitted by law, but subject to the terms and conditions of sale referred to below, we disclaim all warranties and representations (whether implied or expressed) as to the accuracy of any information contained on this Site


2.1a With the exception of goods referred to in clause 2.1(b), the price of the goods will be as quoted on the web site at the time you confirm your order subject only to any inadvertent technical error for which we will not be liable. If you subsequently amend your order to add items, the prices charged will be those applicable to the new item(s) at the time that the amended order is confirmed. Please note that as promotions are offered for a limited period of time subsequent amendments to your order may mean that certain promotions are no longer being offered.

Contract: the contract for the sale and the purchase of the Goods. Acceptance of completion of the contract between you and us will take place on the despatch to you of the Goods ordered (unless we have notified you that we do not accept your order).

Goods: the range of plants or any products available for purchase from our website in accordance with the terms

Site: our presence on the world-wide web, currently accessible via the address www.ruxley-manor.co.uk

Seller, we or us: Ruxley Manor Garden Centre, Company Number 1170687, Registered Office: Ruxley Manor, Maidstone Road, Sidcup, Kent DA14 5BQ


3.1 An agreement for us to sell you Goods is made on these terms when we accept an order made by you via our website. The description of the Goods, the price, the VAT, insurance and delivery costs are set out in the order page. We will confirm acceptance of your order on-screen.

3.2 We aim to give you a clear idea of the nature of the products we sell. Illustrations, descriptions, and other information are approximate and for guidance only.


4.1 Quantity, quality and description of the Goods will be those set out in your order (if accepted by us)

4.2 Orders are accepted at our sole discretion but are normally accepted of the Goods are available, the order reflects current pricing, you are based in the Delivery area and your credit or debit card is authorized for transaction.


5.1 Our charges for transport, packaging and insurance will all be included in the total for the Goods at the order confirmation page.

5.2 All prices quoted are British pounds (£) and include Value Added Tax (VAT)

5.3 Whilst prices displayed on the website are generally correct, we reserve the right to cancel orders where pricing is obviously wrong due to system errors.


6.1 Your credit/debit card account will be charged upon receipt of your order. We do not accept liability if a delivery is delayed because you did not give us the right payment details.

6.2 We will take all reasonable care to keep all information connected with your order secure but we cannot be held liable for any loss that you may suffer if a third party obtains unauthorized access to any data, including credit and account details you provide when accessing or ordering from this website, unless this is solely due to our negligence.


7.1 We will deliver the Goods to the address that you specify in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any loss or damage to the Goods once they have been delivered in accordance with your delivery instructions.

7.2 We will aim to deliver the Goods by the date quoted for delivery, but delivery periods are not guaranteed.


8.1 You will own the Goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.


9.1 See returns & refunds policy


10.1 We aim to deliver goods of the highest quality. Where the Goods are products we warrant that they will meet their specification.


11.1 If you have a valid claim in respect of the goods which is based on any defect in their quality or condition or their failure to meet specification in accordance with the Contract, and you have returned the Goods within 28 days of receipt, you will be entitled to choose either a refund or replacement goods free of charge.

11.2 These terms and conditions do not affect your statutory rights as a consumer.

11.3 Pictures on the website are generally accurate but variations in shape, size and colour must be expected.

11.4 We assume no responsibility for the contents of any other websites to which this Website has links


12.1 We will not be liable to you or in breach of the Contract for delay or failure to perform due to a cause beyond our reasonable control.


13.1 All of the written, photographic, design, video and audio content of the website together with the selection and arrangement of it and all software compilations are our copyrighted property or that of the people who have granted to us the right to use it and is protected as such. All rights reserved.

13.2 None of this material may be used without our written permission. You may download or print a single copy for your own non-commercial off-line viewing.

13.3 All names, logos, slogans, or other phrases may be a trade mark of ours or another person or corporation. Any unauthorized use of trademark is illegal.


13.1 Please read our Privacy Policy


15.1 We reserve the right to make changes to this website and these terms at any time. Please ensure that you read these terms and conditions every time that you use the site.


16.1 Emails to you will be sent to the address you specify to us. You must only provide us with a valid email address and it is your responsibility to inform us of any changes to that address.

16.2 To the extent that any provision of these terms is found by a court or competent authority to be invalid, unlawful, or unenforceable, in any jurisdiction, that provision will be deemed not to be a part of these terms, it will not affect the enforceability of the remainder of these terms nor will it affect the validity, lawfulness or enforceability of that provision in any other jurisdiction.

16.3 The headings in these terms are for convenience only and will not affect their interpretation.

Ruxley-manor.co.uk is a trading name of Ruxley Manor Garden Centre Ltd.

Social Media Competition Terms and Conditions

  • The promoter is: Ruxley Manor Garden Centre
  • Employees of Ruxley Manor Garden Centres or their family members shall not be permitted to enter the competition.
  • There is no entry fee and no purchase necessary to enter this competition.
  • Entries can be posted on Facebook or Instagram or by sending the answer via our website. One entry per person.
  • Closing date for entry is stated on Ruxley Manor Garden Centres Facebook pages. After this date, no further entries to the competition will be permitted.
  • No responsibility can be accepted for entries not received for whatever reason.
  • The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.
  • No cash alternative to the prizes will be offered. The prizes are not transferable. Prizes are subject to availability and Ruxley Manor reserve the right to substitute any prize with another of equivalent value without giving notice.
  • Winners will be chosen by an independent adjudicator appointed by the Promoter.
  • The winner will be notified via Facebook within 7 days after the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  • The promoter will notify the winner when and where the prize can be collected.
  • By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

Gift Cards

Gift Cards can only be redeemed at Ruxley Manor and can be exchanged for goods of a higher price than the value on the card if the difference is paid by other means.

The balance on a gift cannot be exchanged for cash and no change will be given where the value of a purchase is lower than the value of the gift card. The balance of the gift card can be applied to future purchases.

Where goods are exchanged for good of a lower value the monies owing will be provided on another gift card.

Gift cards are exempt from Ruxley Manor’s standard returns policy.

The minimum amount required to activate a gift card is £1.00 and the maximum limit is £500.

Ruxley Manor does not accept any liability for lost, stolen or damaged cards.

Ruxley Manor reserves the right to change these terms and conditions at any time.

HTA Gift Cards can only be purchased with cash, debit or credit card. We cannot accept payment via Ruxley Manor Gift Cards or Credit Notes for HTA Vouchers.

Virtual Gift Cards

All above terms apply to virtual gift cards.

Virtual Gift Cards can only be sent to the purchasers email address.

You can forward a Virtual Gift Card to another recipient. Ruxley Manor accepts no responsibility if this communication is interrupted or appropriated.

Virtual Gift Cards can be emailed anywhere in the world but must be redeemed in store or online. Please note, if redeeming online all current delivery terms, availability and location restrictions apply.

Christmas Grotto


❆ There must be at least one adult per group booking.

❆ Your group booking will be for a maximum of 6 people.

❆ All bookings are non-transferable and non-refundable.

❆ Children must be supervised throughout the Grotto experience. Our staff are there for entertainment purposes only.

❆ Tickets cannot be swapped once booked.

❆ Ruxley Manor Gift Cards cannot be used as a payment method for Grotto tickets.

Booking Tickets

❆ When booking please make sure the address given is the same as the billing address.

❆ Every field must be completed. For example if you do not wish to fill in a child’s interests then please put N/A (Not applicable)

❆ Please note that the interests have no effect on the gifts available to a child on the day.


Please aim to arrive 15 minutes prior to your session. Please note late arrivals will not be admitted.

Prams/Pushchairs: Please be aware that prams and pushchairs are not allowed in the Grotto, please leave them in the buggy park by the entrance of the Grotto. Personal belongings are left at your own risk.


If we find it necessary to close the Grotto for any reason, we will offer you a full refund or the option to book into an alternative session (subject to availability).

If you are late for your allocated time or cannot make your session for any reason, unfortunately we cannot offer a refund.

Unfortunately, we cannot change session times and cannot provide refunds for sessions missed.


Please check all photo products before you leave the Grotto to check you are happy with the layout.

Unfortunately, we cannot offer refunds or re-take photos after you have left the Grotto.


Ruxley Manor will provide a range of age-appropriate gifts for each child to select. The Grotto gift is non-transferable and cannot be exchanged (for cash or otherwise).

If your Grotto gift is broken or damaged, please let us know within 48 hours and we will provide a replacement gift.

Please note that gifts in the toy workshop are subject to availability