due to the ongoing pandemic, all deliveries are contact-free
From both ourselves and our courier partners, goods will be dropped off outside of your delivery address with a photograph taken for proof of delivery.
To keep our team and our courier partners safe, at no point will they enter your property.
Thank you for your understanding.
Please find all information below about how we handle deliveries at Ruxley Manor. We currently have three main delivery methods – our own team and vans delivering to the local area, a courier partner for national deliveries and Royal Mail post and parcels for smaller items.
We endeavour to give you the most accurate information we can about delivery timescales, costs and methods but this information is subject to change and may be affected by factors outside of our control (traffic, stock deliveries etc.).
important pre-order information
The date shown on pre-order products is the current date we have been given by our suppliers for delivery into Ruxley Manor, not the date we will deliver your pre-order products to you. As such we are unable to guarantee a delivery date with any pre-order products due to various reasons outside of our control (shipping delays, customs delays etc.).
Our team are working incredibly hard to keep these dates as accurate as possible and to let any customers know if the shipments are delayed as soon as we are notified. Once we are certain of the delivery date, one of our team members will be in touch with you to arrange a convenient delivery of your order.
We appreciate your patience and understanding.
UPON RECEIPT OF ALL DELIVERIES
We make every effort to deliver your order in pristine condition, however, unfortunately sometimes accidents or manufacturing faults may mean products don’t arrive in the standard we would expect.
Upon receipt of any delivery please inspect your goods and let us know within 24 hours using our Order Enquiry Form or by calling our Customer Services Team on 020 8300 0084 if there are any issues with your products.
Local delivery information
All the products listed on our website are available for Local Delivery. Under the current circumstances we are offering Local Delivery with no minimum spend up to £249.99 for £5.00. Orders over £250 and in our local area are eligible for free delivery.
Please check the post code areas that are included in our local delivery area.
If your post code area is not included, but you are close by and the product(s) you wish to order are not eligible for National Delivery please email firstname.lastname@example.org with your delivery address and the products you wish to order and we will do our best to arrange a delivery for you.
If you are not in during your allotted delivery slot or are unable to accept delivery, through no fault of Ruxley Manor, we reserve the right to charge a redelivery fee which may be in excess of the original delivery fee.
BR1, BR2, BR3, BR4, BR5, BR6, BR7, BR8
DA1, DA2, DA3, DA4, DA5, DA6, DA7, DA8, DA9, DA10, DA11, DA12, DA13, DA14, DA15, DA16, DA17, DA18
ME1, ME2, ME3*, ME4, ME5, ME6, ME7, ME8, ME9, ME10, ME14, ME15, ME16, ME17, ME18, ME19, ME20
SE2, SE3, SE4, SE5, SE6, SE7, SE8, SE9, SE10, SE12, SE13, SE14, SE15, SE18, SE19, SE20, SE21, SE22, SE23, SE24, SE26, SE27, SE28
SW2, SW4, SW8, SW9, SW12
TN8, TN9, TN10, TN11, TN12, TN13, TN14, TN15, TN16
*We can’t deliver to Hoo Salt Marsh island, please call the team as we can arrange delivery to the mainland marina
National delivery information
Select products on our website are available for National Delivery. These products will be delivered by our courier partner London Pallet Logistics. Once you have processed your order, one of our fulfilment team will be in touch to let you know when the courier will collect your order from Ruxley Manor. Your details will be passed on to our courier partner who will then contact you directly with an estimated delivery date. This is usually by email with a tracking link. Please note National Delivery can take up to working 10 days.
If you are not in during your delivery you may have to pay a £15 redelivery charge.
If the product(s) you want are not currently eligible for National Delivery please email email@example.com with your delivery address and the products you wish to order and we will do our best to arrange a delivery for you.
royal mail delivery information
Smaller items in our range may be delivered by Royal Mail. We endeavour to despatch all Royal Mail items within one business day from the point of order, but sometimes this can be delayed by up to a day.
All orders fulfilled by Royal Mail are sent 1st Class or Special Delivery.