Delivery Information

deliveries from
ruxley manor

Please find information below on how we handle deliveries at Ruxley Manor. We currently have two main delivery methods – our own team and vans delivering to the area local to our Garden Centre (in Kent) and a courier partner for UK Mainland National deliveries.

We endeavour to give you the most accurate information we can about delivery timescales, costs and methods but this information is subject to change and may be affected by factors outside of our control (traffic, stock deliveries etc.).

Table of Contents

Local Delivery


National Delivery



Local delivery applies to select postcodes which are in close proximity to our garden centre in Sidcup, Kent. For Local deliveries you can select your delivery time and date at checkout.

All products on our website are available for Local Delivery, no matter how much you choose to spend. If your order is under £49.99 there will be a charge of £5.00 for Local Delivery, however, if your purchase amounts to £50.00 or more then there will be no charge for our Local Delivery service.

Please check the post code areas that are included in our local delivery area. Where possible, our team will take your larger products to your garden, but if access is difficult, it will be treated as a curbside drop.

If your post code area is not included, but you are close by and the product(s) you wish to order are not eligible for National Delivery please email with your delivery address and the products you wish to order and we will do our best to arrange a delivery for you.

If you are not in during your allotted delivery slot on the 3rd delivery attempt, or are unable to accept delivery, through no fault of Ruxley Manor, we reserve the right to charge a redelivery fee of £20.

BR1, BR2, BR3, BR4, BR5, BR6, BR7, BR8

DA1, DA2, DA3, DA4, DA5, DA6, DA7, DA8, DA9, DA10, DA11, DA12, DA13, DA14, DA15, DA16, DA17, DA18

ME1, ME2, ME3*, ME4, ME5, ME6, ME7, ME8, ME9, ME10, ME14, ME15, ME16, ME17, ME18, ME19, ME20

SE2, SE3, SE4, SE5, SE6, SE7, SE8, SE9, SE10, SE12, SE13, SE14, SE15, SE18, SE19, SE20, SE21, SE22, SE23, SE24, SE27, SE28

TN8, TN9, TN10, TN11, TN12, TN13, TN14, TN15, TN16

*We can’t deliver to Hoo Salt Marsh island, please call the team as we can arrange delivery to the mainland marina.


“National Deliveries” are deliveries that are not covered within our Local Delivery postcodes stated above. Where hereafter we refer to “National Deliveries”, this is in relation to deliveries to the UK Mainland; we do not deliver to Northern Ireland, the Scottish Islands, the Isle of Man, the Isle of Wight, Guernsey, Jersey, the Isles of Scilly, or any other areas/islands not classified as UK Mainland.

Most products on our website are available for National Delivery. National Delivery is charged at a flat rate of £5.00 regardless of the item and its size/weight. From time to time, some larger items may be available with free delivery at our discretion.

Please note: Select large items (i.e furniture) may come in large carboard boxes. These are for their protection during transportation and we have instructed our delivery partners not to take these away in case you need to return your items.

The majority of products on our website are available for National Delivery. These products will be delivered by our 2-Man Home Delivery Partner or for smaller items we use a courier (APC Overnight).

Your details will be passed on to our courier partner who will contact you via email or SMS to let you know they have collected your order from Ruxley Manor and then again to  to agree a mutually suitable delivery date.

We cannot guarantee a delivery date or time slot with national deliveries at the point of your order. 

If you are not in during your allotted delivery slot on the 3rd delivery attempt, or are unable to accept delivery, through no fault of Ruxley Manor, we reserve the right to charge a redelivery fee of £20.

If the product(s) you want are not currently eligible for National Delivery please email with your delivery address and the products you wish to order and we will do our best to arrange a delivery for you.

Returns via courier are subject to our standard Refund Policy. If a product arrives faulty, we will organise for a collection and the product to be returned to us. Upon inspection if the product is faulty we will process a full refund. For unwanted products that are unboxed and in a resaleable condition, you will need to organise a courier to deliver back to us, at which point we will refund the cost of the product.

Unwanted, unboxed/unpackaged products will be subject to a partial refund depending on their condition.

Delivery Times (National Couriers)

Please note: Due to the varied size range of items we sell, we classify these from a delivery perspective as “Small” or “Large”. Typically, “Large” items include garden furniture  (i.e Sofas, Dining Sets, Parasols etc) and other bulky items. “Small” items may include pet beds, smaller BBQ’s and other small garden items.

Small Goods:

Typically dispatched within 1 working day, arriving within 3 working days.

Heavy or Large Goods:

We aim to pick and despatch National Courier orders for Heavy or Large Goods within 4 working days. If there are any delays beyond this, one of our team will be in contact with you.

Items can then take up to a further 10 days working days to arrive, but generally will be with you before this time. Our couriers will email you with an estimated delivery date once they have collected your order. Once your order has been collected, Ruxley Manor are unable to change or update your order.

We ensure all our products are given to the courier in the best condition, unfortunately, damage in transit outside of our control can occur. If a product arrives damaged, please let us know immediately so we can arrange for a replacement product to be sent out to you*** and a collection of the damaged goods. We understand this is frustrating, but unfortunately, it is outside of our control so appreciate your co-operation and patience.

**** Subject to availability.

Once your order has been collected by the courier, unfortunately we are unable to expedite service or be held responsible for delays. Whilst our couriers do their best to deliver our orders in a timely fashion, occasional delays do occur and can be queried directly with the relevant Courier’s Customer Services Department as they are outside of our control.


Please use the links below to track your order with our national couriers:


We make every effort to deliver your order in pristine condition, however, unfortunately sometimes accidents or manufacturing faults may mean products don’t arrive in the standard we would expect. 

Upon receipt of any delivery please inspect your goods and let us know within 24 hours using our Order Enquiry Form or by calling our Customer Services Team on 020 8300 0084 if there are any issues with your products.


The date shown on pre-order products is the current date we have been given by our suppliers for delivery into Ruxley Manor, not the date we will deliver your pre-order products to you. As such we are unable to guarantee a delivery date with any pre-order products due to various reasons outside of our control (shipping delays, customs delays etc.).

Our team are working incredibly hard to keep these dates as accurate as possible and to let any customers know if the shipments are delayed as soon as we are notified. Once we are certain of the delivery date, one of our team members will be in touch with you to arrange a convenient delivery of your order.

We appreciate your patience and understanding.