Have a query regarding our Afternoon Tea Dining Pods? Please see some of the most common questions from our customers answered below. If your query isn’t answered here please call our Customer Services Team on 020 8300 0084 and we will be more than happy to help.
Yes, you will have sole use of one of our pods for 90 minutes.
When you arrive at Ruxley Manor please head to the Mulberry Tree and let a member of staff know you are here.
The maximum capacity in each pod is 6 people, this does not include young children under the age of 2 (who are not eating) and therefore do not need to be included in this total.
Each pod is reserved for 1 hour and 30 minutes from your booking time. Please arrive in good time for your booking as we are unable to extend the time.
There is a minimum spend of £42.50 for any booking. We reserve the right to cancel or move bookings which do not meet these requirements.
The Mulberry Tree is not allergy free. Although your chosen food or drink may not contain an allergen, it may still be present in the tools we use or the environment. If you have an allergy, please let us know. We have detailed allergen information that we will go through with you so you can make an informed decision.
We provide a gluten free menu as well as a vegetarian, vegan and dairy free menu, these can be selected when placing your booking. For any other dietary requirements you can let us know any of your requests in the dietary requirements field for each person which needs to be completed when making a booking.
To add any dietary requirements onto your booking once your booking has been placed, please call Customer Services on 0208 300 0084. Please note we require 24 hours notice for any dietary changes.
Yes, we have a drinks menu and additional drinks can be ordered and paid for during your booking.
If you have a young child (under the age of 2) and they will not be eating they will not be included in your total number.
The pods are reasonably roomy and you would be able to fit a small pushchair or car seat in the pod.
Yes, we can provide highchairs, please add this into the dietary requirements section when making a booking.
All the pods have a 71cms opening that will fit a regular wheelchair in them, but please let us know using the special requirements input whilst booking as we need to make sure we have the ramp available for you.
Unfortunately, this is not possible, the pods will be playing a classic seasonal playlist.
Regretfully, we require 24 hours’ notice for all pod bookings. This is because we freshly bake the menu items on the morning of each booking.
Tickets are non-transferable and non-refundable unless we close the pods.
The pods do not have temperature control; however, in the summer the door can be zipped open and there is a window. In the winter the pods have heaters.
Yes, they are all weather pods.
