If you have ordered a product through our website and need support with this, the quickest way to do this is to complete our Order Query Form. Click below to do this.
If you need assistance with an event booked online for any of our ticketed events, please contact us at:
events@ruxley-manor.co.uk
If you have a query which is not related to a product you have ordered online or an event booking (for example a Gift Voucher issue) please use the Contact Form below to get in touch.
If you have made a payment via the Ruxley Manor website, but we have advised you at the Checkout stage that your transaction is not successful, it’s likely you will still have a “Pending” payment on your card from us. You may have more than one of these depending on how many times you have tried to place an order unsucessfully.
Pending payments are transactions we have been unable to process. This may be because some of the details you have entered at the checkout stage do not match the details your bank has on record for you. You will not have received a confirmation for these orders and we will not have received the order.
Ruxley Manor are not able to intervene with these pending payments and they will typically stay as pending for 5-7 days (sometimes up to 14 days) and will then disappear from your payments cards pending statement.
If you need further assistance with a payment, please contact us via the “General Query” button above.
If you would like to speak to a person, please call us on 020 8300 0084
Ruxley Manor Garden Centre
Maidstone Road
Sidcup
Kent
DA14 5BQ
