Our Christmas Grotto Tickets will be available for general release at 10am on Wednesday 13th September 2023. If you’re planning on buying tickets for this magical experience please read below to make the process as smooth as possible.
Purchasing your ticket
Each booking can have a maximum of 6 attendees but must contain one adult. Babies also require their own Child ticket.
Once you have put a ticket in your basket, that ticket is then reserved for 15 minutes. If you take longer than 15 minutes to complete the order your ticket will come out of your basket and be listed again for sale.
During your purchase you will need the following information:
- – Your contact details including email address and phone number
- – The number of children and adults you are booking for
You will also need the following details for each child in your party:
- – Name
- – Age
- – Gender
- – Childs Interests/Hobbies
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Payment is processed via our online ticketing store so please have your debit or credit card at hand.
After purchasing your ticket
As traffic to the website is incredibly high during the first day of ticket sales there can be some delay between placing your order and receiving your tickets. Please be patient.
If you notice an error in the details you have put in during your order, please email our Events Team with your amendments on events@ruxley-manor.co.uk. Our phone lines are always busy on the first day of ticket release and our team will not be able to change your details on the 13th September
As it is a particularly busy time, please be patient for a response. Our team receive a lot of emails and phone calls, all messages will be responded to. Please refrain from emailing multiple times as this slows down our response process.
Refunds and transfers
Due to the popularity of our Christmas Grotto we are, regrettably, unable to offer refunds or transfers on Grotto Tickets.
Getting in touch
If you need to get in touch after purchasing your ticket, please email events@ruxley-manor.co.uk and we will get back to you in due course