Father Christmas' Grotto - SEN

Maximum 6 attendees per group

Your group must include:

At least one adult and 1 child/child under 1 year old

Our Christmas Grotto Tickets will be available for general release at 10am on Wednesday 13th September 2023.

Visit Father Christmas in 2023

Father Christmas is coming to town!

At Ruxley Manor nothing makes us happier than seeing all the excited children ready to meet Father Christmas, making memories with family is what Christmas is all about.

We have been working very hard behind the scenes to make this year the most magical one yet! Father Christmas has visited Ruxley Manor every year since as long as we can remember and will once again be returning from the 25th of November to make your Christmas extra special. Both Father Christmas and Mother Christmas, along with their Elves cannot wait to meet you!

This year, with some help from our SENCO specialist from Grace’s Day Nursery, we are offering SEN sessions which have been created to offer an inclusive and relaxed experience for SEN children. You can find more information on our SEN Grotto experience here.

Yes, this year we are running SEN sessions on the following dates from 9am – 9:45am:

25^th November and the 2^nd, 9^th, 16^th and 23^rd December.

We ask our customers to only book these dates if they are attending with SEN children.

If you have any questions or would like a more in-depth explanation of exactly what to expect from the SEN grotto sessions, please email events@ruxley-manor.co.uk

Details of what to expect from a SEN Grotto session:

All sessions will have reduced music, lighting and no over stimulating acting from elves.

•••

1^st room – Meet our head elf and learn what it takes to become an elf in ‘Elf School’

NOTE: This room will include singing jingle bells however elf ear defenders will be available. If this is a little too much, sensory toys will be available to play with.

•••

2^nd room – Join Mother Christmas in her kitchen to make some magical reindeer food

NOTE: This will include small parts of reindeer food that will contain gluten. If this is a little too much, sensory toys will be available to play with.

•••

3rd room – Meet Father Christmas privately with your family, in his Grotto and receive an extra special gift to take home and treasure. Not forgetting the all-important photo with Father Christmas!

NOTE: If chatting to Father Christmas is a little daunting, he will have some sensory toys and bubbles to interact with children. Please feel free to let Father Christmas know how best to communicate with your child.

Looking for details on our Grotto? Please click
the button below for information on our
Non-SEN Grotto sessions

Important booking information

Our Christmas Grotto Tickets will be available for general release at 10am on Wednesday 13th September 2023. If you’re planning on buying tickets for this magical experience please read below to make the process as smooth as possible.

Purchasing your ticket

Each booking can have a maximum of 6 attendees but must contain one adult. Babies also require their own Child ticket.

Once you have put a ticket in your basket, that ticket is then reserved for 15 minutes. If you take longer than 15 minutes to complete the order your ticket will come out of your basket and be listed again for sale.

During your purchase you will need the following information:

– Your contact details including email address and phone number
– The number of children and adults you are booking for

You will also need the following details for each child in your party:

– Name
– Age
– Gender
– Childs Interests/Hobbies

Payment is processed via our online ticketing store so please have your debit or credit card at hand.

After purchasing your ticket

As traffic to the website is incredibly high during the first day of ticket sales there can be some delay between placing your order and receiving your tickets. Please be patient.

If you notice an error in the details you have put in during your order, please email our Events Team with your amendments on events@ruxley-manor.co.uk. Our phone lines are always busy on the first day of ticket release and our team will not be able to change your details on the 13th September

As it is a particularly busy time, please be patient for a response. Our team receive a lot of emails and phone calls, all messages will be responded to. Please refrain from emailing multiple times as this slows down our response process.

Refunds and transfers

Due to the popularity of our Christmas Grotto we are, regrettably, unable to offer refunds or transfers on Grotto Tickets.

Getting in touch

If you need to get in touch after purchasing your ticket, please email events@ruxley-manor.co.uk and we will get back to you in due course