Tickets go on sale on Wednesday 13th September 2023 at 10am

Tickets are only available to purchase on our website and must be booked via our online booking platform: www.ruxley-manor.co.uk. Tickets are non-refundable and non-transferable.

Each group booking can have a maximum of six people.

Ticket price:

£18.00 per Child, £9.00 Under 1’s, £5.00 per Adult

❆ Each booking can have a maximum of six attendees

❆ Every group booking must contain one adult

❆ Please note that each booking made will be a group booking and your group will go in to see Father Christmas together

❆ If you’re booking with friends and you would like to see Father Christmas separately, please make two separate group bookings

Tickets will be emailed to the email address you used to book your tickets. We can accept tickets on a smartphone or printed. 

No, tickets must be purchased in advance online.

We advise that you arrive to park 30 minutes prior to your ticket time. Our car parks may be very busy at this time of year so allow plenty of time to park upon your arrival. Please arrive at the Grotto entrance 15-minutes before your ticket time.

If you are late for your allocated time, unfortunately we cannot offer a refund.

If you are late for your allocated time, unfortunately we cannot offer a refund or allow you into the grotto. We like to think of the grotto as a live interactive show experience. Once the show has started, we cannot re-start it or stop it for other customers.

No, we only sell single tickets so please make sure you buy enough tickets for your group.

Photos are not included in the Grotto ticket price. Grotto photographs and gift items are available to purchase on exiting the Grotto and are subject to a processing time of up to 10 minutes at peak periods. Please check all photo products before you leave the Grotto to check you are happy with the layout. Unfortunately, we cannot offer refunds or re-take photos after you have left the Grotto.

Please do not wear any reflective clothing for your experience as to avoid reflections in your photo with Father Christmas.

If your booking includes any babies, they will need their own under 1’s ticket at £9.00.

Elf school and Mother Christmas’ kitchen are shared experiences with other group bookings, however, when visiting Father Christmas there will only be one group booking in with him at one time. The toy workshop is also a shared experience.

There are over 450 car parking spaces in our customer car parks, but we will be very busy at this time of year, so we advise that you allow plenty of time to park.

The entrance is located directly opposite The Food Hall exit.

There are no lockers at the Grotto therefore we suggest you only bring items with you that you are happy to carry. We do have a buggy park, where you can leave any prams, which is located next to the Grotto entrance, unfortunately we do not allow prams inside the Grotto. Ruxley Manor accepts no responsibility for personal belongings and they are left unattended at your own risk.

The grotto experience is around 30 minutes. This will depend on the size of your group and the ages of the children in your group, as well as the amount of time spent in the toy workshop. Please arrive 15 minutes early to check into your session, especially during busy periods when the traffic and car park can be extremely busy.

Yes, the Grotto is wheelchair friendly, we do ask however that you call us or email events@ruxley-manor.co.uk at least 24 hours prior to your visit to let us know.

This information will be passed onto Father Christmas to talk to the children about and to make your visit more personal. The gifts in the toy workshop will not be based on this information.

❆ Meet our Head Elf and learn what it takes to become an elf in ‘Elf School’

❆ Join Mother Christmas in her kitchen to make some magical reindeer food

❆ Meet Father Christmas privately with your group, in his Grotto and receive an extra special gift to take home and treasure. Not forgetting the all-important photo with Father Christmas!

❆ Father Christmas will give each child a magical golden ticket that allows them to choose a special gift from his toy workshop!

Please note all Grotto sessions are group sessions. However, when visiting Father Christmas there will only be one group in with him at one time. Session breakdown below:

Arrival: 10 mins before your ticket start time

Time inside the Grotto: circa 20 mins

Yes, this year we are running SEN sessions on the following dates from 9am – 9:45am:

25^th November and the 2^nd, 9^th, 16^th and 23^rd December.

We ask our customers to only book these dates if they are attending with SEN children. For more information on our SEN session click here.

Ruxley Manor will provide a selection of age-appropriate gifts for all children and babies to choose from in the toy workshop room. The Grotto gift chosen is non-transferable and cannot be exchanged (for cash or otherwise). Adults will receive one family gift per group ticket booked.

If your Grotto gift is broken or damaged, please let us know within 48 hours and we will provide a replacement gift.

Please note that gifts in the toy workshop are subject to availability

Tickets

If Ruxley Manor deems it necessary to close the Grotto for any reason, we will offer you a full refund or the option to book in to an alternative session (subject to availability).

If you are late for your allocated time or cannot make your session, unfortunately we cannot offer a refund.

Please ensure that you are confident in being able to fulfil your booking before completing the purchase of your tickets.

Tickets cannot be swapped or names changed once booked.

Gifts and photos

If your Grotto gift is broken or damaged, please let us know within 48 hours and we will provide a replacement gift.

Please check all photo products before you leave the Grotto to check you are happy with the layout. Unfortunately, we cannot offer refunds or re-take photos after you have left the Grotto.

Can I change my booked session time?

Unfortunately, we cannot change session times and cannot provide refunds for sessions missed.

Please email our Events Team: events@ruxley-manor.co.uk