Before booking your Grotto visit, please read the following Booking Terms & Conditions
Bookings
❆ There must be at least one adult per group booking.
❆ Your group booking will be for the maximum number of people stated on your ticket type.
❆ Tickets are available for Group sizes up to 3 people, with the largest group size we offer being for 8 people.
❆ You can only book one group ticket at a time. If you wish to book more than one you will need to purchase these one at a time.
❆ All bookings are non-transferable and non-refundable.
❆ Children must be supervised throughout the Grotto experience. Our staff are there for entertainment purposes only.
❆ Tickets cannot be swapped once booked.
Booking Tickets
❆ When booking please make sure the address given is the same as the billing address.
❆ When adding the children’s interests please state all Children’s First Names, Ages and Interests (For example, Joey, aged 7, Likes Cars). Please put a full stop between children.
❆ Every field must be completed. For example, if you do not wish to fill in the children’s interests then please put N/A.
❆ Please note that the interests have no effect on the gifts available to a child on the day.
Arrival
❆ Please aim to arrive at the garden centre 15 minutes prior to your session and arrive at the grotto entrance 5 minutes before your session. Please note late arrivals will not be admitted.
❆ Prams: Please be aware that prams and pushchairs are not allowed in the Grotto, please leave them in the buggy park by the entrance of the Grotto. Personal belongings are left at your own risk.
Refunds
❆ If we find it necessary to close the Grotto for any reason, we will offer you a full refund or the option to book into an alternative session (subject to availability).
❆ If you are late for your allocated time or cannot make your session for any reason, unfortunately we cannot offer a refund.
❆ Unfortunately, we cannot change session times and cannot provide refunds for sessions missed.
Photos
• Please check all photo products before you leave the Grotto to check you are happy with the layout.
Unfortunately, we cannot offer refunds or re-take photos after you have left the Grotto.
Gifts
❆ Ruxley Manor will provide a range of age-appropriate gifts for each child to select. The Grotto gift is non-transferable and cannot be exchanged (for cash or otherwise).
❆ If your Grotto gift is broken or damaged, please let us know within 48 hours and we will provide a replacement gift.
CCTV
Please note: We operate CCTV and Audio recording in the Grotto area for the safety of all our staff and customers.
Activities
Please note: During an activity you will be making Reindeer food. Our Reindeer food contains gluten and may contain traces of nuts, but it is not for human consumption.
