Grotto Booking Terms & Conditions

Before booking your Grotto visit, please read the following Booking Terms & Conditions

Bookings

❆ There must be at least one adult per group booking.

❆ Your group booking will be for a maximum of 6 people.

❆ All bookings are non-transferable and non-refundable.

❆ Children must be supervised throughout the Grotto experience. Our staff are there for entertainment purposes only.

❆ Tickets cannot be swapped once booked.

❆ Ruxley Manor Gift Cards cannot be used as a payment method for Grotto tickets.

Booking Tickets

❆ When booking please make sure the address given is the same as the billing address.

❆ Every field must be completed. For example if you do not wish to fill in a child’s interests then please put N/A (Not applicable)

❆ Please note that the interests have no effect on the gifts available to a child on the day.

Arrival

Please aim to arrive 15 minutes prior to your session. Please note late arrivals will not be admitted.

Prams/Pushchairs: Please be aware that prams and pushchairs are not allowed in the Grotto, please leave them in the buggy park by the entrance of the Grotto. Personal belongings are left at your own risk.

Refunds

If we find it necessary to close the Grotto for any reason, we will offer you a full refund or the option to book into an alternative session (subject to availability).

If you are late for your allocated time or cannot make your session for any reason, unfortunately we cannot offer a refund.

Unfortunately, we cannot change session times and cannot provide refunds for sessions missed.

Photos

Please check all photo products before you leave the Grotto to check you are happy with the layout.

Unfortunately, we cannot offer refunds or re-take photos after you have left the Grotto.

Gifts

Ruxley Manor will provide a range of age-appropriate gifts for each child to select. The Grotto gift is non-transferable and cannot be exchanged (for cash or otherwise).

If your Grotto gift is broken or damaged, please let us know within 48 hours and we will provide a replacement gift.

Please note that gifts in the toy workshop are subject to availability

CCTV

Please note: We operate CCTV and Audio recording in the Grotto area for the safety of all our staff and customers.

Activities

Please note: During an activity you will be making Reindeer food. Our Reindeer food contains gluten and may contain traces of nuts, but it is not for human consumption.