Ruxley manor to reopen 14th may at 10am

please read the following information carefully

We are extremely pleased to announce that Ruxley Manor will reopen its doors at 10am on Thursday 14th May. We are really looking forward to welcoming you back to the centre safely and can only do this with your cooperation. We kindly ask that you read the following information carefully before visiting us to ensure all our customers and team have the best and safest experience.

Ruxley Manor will open from 10am – 5:30pm on Thursday 14th May, then resume normal operating hours thereafter (9am - 5:30pm Monday to Saturday, 10am - 4pm Sunday), this includes both the Garden Centre and the Food Hall. The following restrictions will be in place so please be aware there may be a wait and our service will be slightly different to the norm when you visit.

VISITING GUIDELINES

  • The Food Hall and the Garden Centre will be separated from each other for the time being. If you are visiting for the Garden Centre please queue outside our main entrance next to our Till Hall. If you are visiting for the Food Hall please queue up outside the Food Hall when you arrive. If you are unsure of where best to queue please look for the direction signage outside of the Centre.
  • We will only have a limited amount of people allowed into the Garden Centre  and Food Hall at one time, much like supermarkets. Please be aware that there may be time spent queuing to access the centre so give plenty of time for your visit.
  • Only two people from the same household, or a parent and children will be allowed into the Food Hall or Garden Centre. Extra members of the family will have to wait outside at a safe distance.
  • Customers must respect the social distancing guidelines of 2 metres at all times. There will be markings on the floor for queuing.
  • Our till points have sneeze guards installed which our team members will stay behind whilst serving customers.
  • Our team members may be wearing PPE for their safety.
  • We ask all customers to pay by card.
  • Our contactless payment limit has increased to £45.
  • There will be toilet facilities available in the centre.

As of Friday 15th May we will return to our normal operating hours of 9am - 5:30pm Monday to Saturday and 10am - 4pm on Sundays across both the Garden Centre and the Food Hall.

We are very much looking forward to seeing you again and thank you in advance for your patience, understanding and cooperation at this unusual time.

Our promise is simple - purchase any hardy plant from our plant area and, if after having followed the plant's care instructions, it fails to grow and thrive, return it to us with your original label and receipt within 5 years and we will be pleased to offer a credit note or exchange it with a plant of equivalent value.

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