Need to contact us?

We aim to respond to all queries within 2 working days, but often do so much sooner than this in the vast majority of cases.

My query is regarding...

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What is your online purchase query regarding? *

You will receive tracking and shipping updates once your order has left our warehouse. Please check your email inbox for information on how to track your order and the tracking details needed.

Please continue to the next page of the form if your query requires additional assistance.

We're sorry to hear you have an issue with your purchase.

Please Note: If your query is regarding a product that has only been partly delivered (e.g. a Parasol or BBQ with additional accessories), please be aware that these products are typically shipped with multiple different couriers meaning your product will arrive in separate shipments via more than one courier. Please see your Order Confirmation email or the product page for further details and allow an additional 3 working days for any outstanding items to be delivered.

Please continue to the next page to submit further details if your query remains unanswered.

Please proceed to the next page to provide further details through our contact form.

If your query is regarding a refund you have previously requested, please allow up to 5 working days after you have been advised a refund has been processed for the funds to be returned to you.

If your payment query is concerning something else, or a refund has not been completed after you have waited more than 5 working days, please proceed to the next page to provide us with further information.

My in-store query is regarding *

If you purchased your product instore, regretfully we cannot resolve any issues via our website - please speak to a member of our Customer Services team for further assistance.

You can visit them instore during opening hours (located near the main store entrance) or by calling 020 8300 0084. Alternatively, you can email them directly at customer.services@ruxley-manor.co.uk or continue to the next page of this form to provide details for a member of the Customer Services team to contact you.

Please see further information about our 5-year Hardy Plant Guarantee on our "Garden Centre Association" page. You may also continue to the next page of the form to leave your details for a member of our Outdoor Plants team to contact you if you prefer.

Brogdales Butchers are a concession that operates within Ruxley Manor but are a separate businesses entity. If you have a query for them you will need to contact them directly for assistance. They can be reached by calling 020 8269 9946 during their opening hours - please see the "plan your visit" page for further details.

What is your query regarding? *

We can deliver to all addresses in England & Wales and some areas of Scotland. Only addresses that are eligible for shipping will be shown shipping rates at the checkout.

We cannot deliver orders to Northern Ireland, Scottish Highlands & Islands, Isle of Man, Isle of Wight, Isles of Scilly or Channel Isles addresses currently. We also cannot ship orders internationally.

For further details on shipping and deliveries please visit our "Delivery Information" page or continue to the next page to submit a query.

Do you have a booking with us? *

Please only select "Yes" if you have an existing booking with us already

I need assistance with *

Adding Additional Tickets

Each event we have is different in terms of adding additional tickets. For single ticket events (i.e. our Circus) you can simply purchase an extra ticket for your selected time and date (subject to availability). For our Afternoon Teas and Grotto, you will need to purchase an "Additional ticket" which we then manually add under your primary existing booking. Please see the page of the specific event you are looking to for more information and to book.

Cancellations

As per our event Term's & Conditions, we are unable to cancel tickets.

Changing the Date/Time of a booking

We may be able to amend the date or time of a booking subject to our Terms & Conditions and availability. To do this please proceed to the next page of the form and complete your details.

Please proceed to the next page to leave us further details regarding your original booking.

We're sorry to hear your experience was not as expected.

To helps us resolve any issues, please proceed to the next page and provide us with as much information as possible.

I'd like to enquire about *

We have an events room available to hire for functions, located just off of our Mulberry Tree restaurant.

It can be entirely closed off from the main restaurant and over the years has been used as a space to host every type of event possible - from Baby Showers to Wakes.

We can serve a variety of food from our restaurant, as well as our well-renowned Afternoon Tea's as a platter for your guests.

Please proceed to provide further details regarding your event.

Please review our "Events" page for further information - we have comprehensive FAQ's pages for all of our events.

If your query is not resolved, please proceed to the next page to provide us with more information regarding your enquiry.

I have a question regarding *

Full information on the Ruxley Rewards scheme is available on the page located in the menu of our website under "Ruxley Rewards".

Please continue to the next page if you still wish to submit a query for our Ruxley Rewards App team to answer.

Please proceed to the next page to submit further details regarding your transaction.

If you didn't scan your card at the checkout on your visit, simply bring your receipt into store within 3-months of the date of purchase and visit our Customer Service's department. Regretfully, we cannot do this over the phone or online.

I have a question regarding

please select *

We have more than 450 parking spaces available here at Ruxley Manor, including 20 disabled bays located next to the food hall entrance. In addition we have an overflow car park located near the site entrance, used during peak time.

In our Lower Car Park, we also have a Tesla Supercharger Station with 15 V3 charging points that can be used by all customers with electric vehicles.

Please continue to the next page to submit a query if you still have a query regarding parking please visit our "Planning your Visit" page

Our opening hours are typically 9am-5.30pm Monday - Saturday and 10am-4.00pm on Sundays, however, for seasonal variations and national holidays this can vary. Please visit our "Planning Your Visit" page for further information, including our restaurant's operating hours.

We are closed on Christmas Day, Boxing Day, New Years Day and Easter Sunday.

Please continue to the next page if you wish to submit a query regarding our opening hours.

Our site is completely step-free and we welcome wheelchair and mobility scooter users - for further information please visit our "Planning your Visit" page and scroll down to the "Accessibility at Ruxley Manor" section.

To submit a query you may continue to the next page.

No dogs are allowed into the Garden Centre, with the exception of Service Dogs (including Guide Dogs, Assistance Dogs and Training Guide Dogs).

If you wish to submit a query you may continue to the next page.

Each year we regularly host large groups of visitors arriving by coach.

To ensure everyone receives the same high level of service when visiting Ruxley Manor Garden Centre please kindly advise us at least 24 hours in advance.

If you plan on organising a large group visit please continue to complete the form on the next page.

We welcome applications and expressions of interest in working at Ruxley Manor.

If you have not already viewed them, all of our current vacancies can be viewed on our "Careers" page or visiting our Indeed Business page here.

If you wish to make a speculative enquiry about working at Ruxley Manor, please email your CV and covering letter to recruitment@ruxley-manor.co.uk and a member of our HR team will be in touch.

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What is your query regarding? *

We welcome feedback & commendations of any kind and use it as an opportunity to learn and understand how well we are meeting our customers expectations.

Please proceed to the next page to complete our feedback form.

Ruxley Manor supports the Ellenor Hospice (Charity Number: 1121561) as our chosen charity. All funds raised via our various initiatives throughout the year are donated to the Hospice. Please see visit "Our Chosen Charity" page for further details .

We receive hundreds of requests each year from many worthy causes, schools & organisations. Despite our best endeavours, with regret, we cannot support any additional requests for donations or charity outside of our efforts with the Ellenor Hospice.

If you have a query regarding a plant, even if it was not purchased from Ruxley Manor, we have a team of plant experts with decades of knowledge between them ready to help you with your query.

Please proceed to the next page to submit your query and receive advice from our team.

Please proceed to the next page to submit a question via our contact form.

First Name *

Last Name *

Email *

Phone *

My feedback is: *

Postive
Neutral
Negative

Event, Department or Individual your feedback relates to (If known) *

Order Number *

Receipt Number *

This can be found towards the top of your receipt, labelled "Receipt".

Reciept Number *

This can be found towards the top of your receipt, labelled "Receipt".

Product Code(s)

Please provide us with the product code of the item(s) you are enquiring about

Product Name(s) *

Please provide the product name of the item(s) you are enquiring about

Booking Reference Number *

Please provide your booking number. It should start with a letter "D".

What is the Issue with your item? *

Ordered incorrect product/size
Change of mind/no longer wanted or required
Incorrect product received
Product arrived damaged
Product is faulty

Plant Name

Organisation Name

Preferred Events Room Hire Date *

Please provide in the format DD/MM/YY

Preferred Events Room Hire Time *

Please state the start and end time of your planned event

Number of People attending? *

At this stage, exact numbers are not required, an estimate is fine.

Date of your Visit *

Will your group wish to eat in the Mulberry Tree Restaurant together? *

Customer Number

This can be viewed by selecting "My Card" in the top right corner of the home screen of the Ruxley Rewards the app

Message *

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Do wish for us to contact you regarding this feedback? *

Thanks for getting in touch!

Thank you for contacting Ruxley Manor Garden Centre.

Your query will be directed to the relevant department and one of our team will respond soon!

Please kindly refrain from sending multiple queries regarding the same subject - this helps ensure your query can be dealt with in a timely manner.

From everyone at Ruxley Manor, have a wonderful day!

Thanks for getting in touch!

Thank you for contacting Ruxley Manor Garden Centre.

Your query will be directed to the relevant department and one of our team will respond soon!

Please kindly refrain from sending multiple queries regarding the same subject - this helps ensure your query can be dealt with in a timely manner.

From everyone at Ruxley Manor, have a wonderful day!

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