Q. Can I just buy ticket on the day?
A. If an event has paid tickets, they must be purchased in advance online - unless stated differently at the top of this page. The vast majority of our events sell out, however some events may still be available for booking the day before, subject to availability. Pre booking is essential for our Grotto which often sells out.
Q. What is the refund policy?
A. If we find it necessary to close an event for any reason, we will offer you a full refund or the option to book in to an alternative session (subject to availability). If you are late for your allocated time or cannot make your session, unfortunately we cannot offer a refund. Please ensure that you are confident in being able to fulfil your booking before completing the purchase of your tickets. Tickets cannot be swapped or names changed once booked. Please see the FAQ's for event specific refund variations.
Q. How much car parking is there?
A. There are over 450 car parking spaces in our customer car parks, but it is often very busy during events, so we advise that you arrive at the garden centre at least 15 mins before your event.
Q. Can you take in Pushchairs?
A. You can typically store a pushchair inside the outdoor buggy park provided at the entrance; but no pushchair/prams can be taken into an event (except for Afternoon Teas). Any pushchairs/prams are left at your own risk.
Q. What Allergens Advice do you have?
A. Please note that The Mulberry Tree and Sip & Scoop are not allergy free. Although your chosen food or drink may not contain an allergen, it may still be present in the tools we use or the general environment. If you have an allergy, please let us know. We have detailed allergen information that we will go through with you so you can make an informed decision.
