Have a query regarding our Afternoon Tea Dining Pods? Please see some of the most common questions from our customers answered below. If your query isn’t answered here please call our Customer Services Team on 020 8300 0084 and we will be more than happy to help.
Q: Do I get sole use of the pod during my visit?
A: Yes, you will have sole use of one of our pods for 90 minutes.
Q: Where do I go when I arrive at Ruxley Manor Garden Centre?
A: When you arrive at Ruxley Manor, please head to the Mulberry Tree and let a member of staff know you are here.
Q: What is the maximum amount of people that can fit in a pod?
A: The maximum capacity in each pod is 6 people. Young children under 2 (who are not eating) do not need to be included.
Q: How long do I have my pod for?
A: Each pod is reserved for 1 hour and 30 minutes from your booking time. Please arrive in good time, as the time cannot be extended.
Q: Is there a minimum spend for the pods?
A: Yes, there is a minimum spend of £42.50 for any booking. Bookings that do not meet this requirement may be cancelled or moved.
Q: I have a dietary requirement; can this be accommodated?
A: We provide gluten-free, vegetarian, vegan, and dairy-free menus. These can be selected when booking. For other dietary needs, please add them in the dietary requirements field for each person during booking.
Q: I forgot to add dietary requirements/allergies to my booking — can I add them?
A: Yes. Please call Customer Services on 0208 300 0084. Note that we require 24 hours' notice for any dietary changes.
Q: Can I order additional drinks on the day?
A: Yes, we have a drinks menu, and additional drinks can be ordered and paid for during your booking.
Q: Can I bring my young child (aged under 2)?
A: Yes. If they are not eating, they do not need to be included in your total number.
Q: Can I fit a pushchair in the pod?
A: Yes, the pods are reasonably roomy and can fit a small pushchair or car seat.
Q: Do you provide high chairs?
A: Yes. Please request this in the dietary requirements section when booking.
Q: Do the pods have disability access?
A: All pods have a 71cm opening that fits a regular wheelchair. Please let us know in the special requirements section when booking so we can ensure a ramp is available.
Q: Can I link the speaker to my phone?
A: No. The pods play a classic seasonal playlist and cannot be connected to personal devices.
Q: Do you accept walk-ins or last-minute bookings for the pods?
A: No. We require 24 hours’ notice for all pod bookings because menu items are freshly baked the morning of each booking.
Q: I need to change or cancel my ticket — is this possible?
A: Tickets are non-transferable and non-refundable unless we close the pods.
Q: Do the pods have temperature control?
A: The pods do not have temperature control. In summer, the door can be opened and there is a window; in winter, heaters are provided.
Q: Are the pods waterproof?
A: Yes, they are all-weather pods.